Wipro signs 10 year contract with Manipal Health Enterprises

June 9, 2012

Wipro Infotech, today announced that it has won a 10-year contract from Manipal Health Enterprises Private Limited (MHEPL). As a result of this strategic partnership, Wipro will implement its latest Hospital Information System Solution &data migration services across Manipal Group Hospitals.

The proposed HIS application is patient-centric. It will provide immediate access to clinical, administrative and billing data required for the efficient functioning of a hospital. It will ensure high levels of automation, better availability of information; reduction in patient’s waiting time and better utilization of revenues.

Wipro’s engagement with Manipal Hospitals spans across a gamut of services encompassing integration of HIS with third party software, interfacing with lab equipments and providing infrastructure support services on HIS Platform.

Manipal Hospitals has been providing high quality healthcare services to patients for over five decades. The Manipal Health Enterprises’ Network of Hospitals manages around 4,900 beds through15 hospitals, spread over 11 locations across 5 States in India. The network of hospitals covers all levels of delivery from primary to quaternary care. It has, over the years, built a significant committed clinical and healthcare skill pool of over 1,500 doctors and 5,500 nurses, paramedics and support staff, dedicated to its core values of “clinical excellence, patient centric services and ethical practices” and thereby delivering the highest standards of healthcare to its patients. MHE’s hospital network annually services around 2 million patients in India and overseas.

Speaking on the occasion Mr. Anand Sankaran, Sr Vice President and Business Head – India and Middle East and Global Business Head – Infrastructure and Services, Wipro said,”We are delighted to be chosen as Manipal Hospitals’ partner in this business transformation program which will enable drive superior customer experience and greater operational efficiencies. Healthcare is a focus vertical for Wipro worldwide, and we have over 120 satisfied customers successfully leveraging our Hospital Information Solution (HIS) across India, Middle East and Asia Pacific. With Wipro’s in-depth expertise and rich experience of implementation in hospitals, both in the private and government sector, we are confident of delivering an efficient and cost effective solution to Manipal Hospital.”

Speaking on the occasion, Mr Rajen Padukone, CEO, Manipal Health Enterprises said, “Given our plans for Hospital network and business expansion in the near future, it is essential that we complement this with a robust hospital information system that will help in taking us to the next level of our growth trajectory. We believe that our strategic partnership with Wipro in this area will significantly improve efficiencies in providing quality service to our patients across our network.”

As an area of medical informatics the aim of an HIS is to achieve the best possible support of patient care and outcome and administration by presenting data where needed and acquiring data when generated with networked electronic data processing. In this regard Dr Nagendra Swamy, President & Chairman, Quality Council at MHE, said “The HIS implementation initiative will help Manipal Hospitals in improving Quality of Service Delivery by the way of process standardization and automation, improving Patient Satisfaction by reducing waiting time & hence improving overall efficiency of Hospital Operations. Quality is an integral aspect with regards to achieving service delivery standards and going forward we would like to have the benefit of the analytics that can be mined from the HIS and develop into actionable strategies. One of the benefits of having a state of the art HIS is improved monitoring of drug usage and study of effectiveness. This leads to the reduction of adverse drug interactions and thus addresses a major patient safety parameter”

Some of the advantages of having a unified HIS are aspects like easy access to patient data to generate varied records, including classification based on demographic, gender, age, and so on. It helps as a decision support system for the hospital authorities for developing comprehensive health care policies and also to view a broad picture of hospital growth. HIS also helps in enhances information integrity, reduces transcription errors, and reduces duplication of information entries. Mr. Nandkishor Dhomne, Chief Information Officer (CIO) of Manipal Health Enterprises, who is at the forefront of implementation of this initiative said “As a part of our digital hospital roadmap, we are glad to partner with Wipro for this strategic initiative of implementing a common HIS solution across Manipal Hospitals & integrating the same with all our back office systems. I am sure that this will help us in providing a completely integrated technology platform to all our group hospitals which will in turn help us in process standardization & automation, making data available at the point of care, reduce waiting time, real time dashboards for faster decision making by all stake holders and improve overall efficiency of our hospitals by using state of the art technology solutions”


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