Wipro partner with VendorNet to provide supply-chain solutions to retailers

January 21, 2012

Wipro announced that it has entered into a strategic partnership with VendorNet, a leading provider of web-based omni-retailing and supply chain solutions, to solve retailers’ challenges when it comes to synchronizing channels and having a single cross-channel view of inventory.

The collaboration involves the resale and integration of VendorNet Commerce Suite with Wipro’s ENCORE e-commerce platform and will help retailers overcome organizational and cultural roadblocks inherent to the adoption of an omni-channel business model. The combined Wipro and VendorNet solutions will provide retailers with a true view of all their sales and fulfillment channels to enable a buy anywhere, anytime customer experience.

VendorNet integrates with platforms such as Wipro ENCORE to automate order routing and transmission, order status tracking, shipping, invoicing, reporting, and order lifecycle visibility.

“Our partnership with Wipro is very exciting. It is really taking the omni-channel retailing promise to the next level providing retailers with a fully integrated retail enterprise,” stated Sharon Gardner, President of VendorNet. “Partnering with a global company such as Wipro means retailers worldwide have an opportunity to overcome the manageable challenges presented by omni-channel retailing. Our combined technologies and best-practice knowledge will ensure retailers can put the right product, at the right price, at the right time in the hands of consumers at any point-of-purchase.”

The combined ENCORE and VendorNet solution will help retailers enhance their operations by linking inventory across channels including online, store, and dropship suppliers to source products from the most efficient locations.

According to Srini Pallia, Senior Vice President and Head, Retail, CPG, Transportation & Government, Wipro Technologies, “It is Wipro’s endeavor to help retailers improve the omni-channel customer experience, which translates into higher sales and better margins. Through the VendorNet partnership, the ENCORE platform will be better equipped to fulfill sales by optimizing inventory to meet online demand and deliver a best-in-class customer experience. The ability to leverage store inventory to augment the online experience, provides enhanced customer experience and meets the dynamic needs of today’s cross-channel customers.”

Forrester’s “U.S. Online Retail Forecast, 2009 to 2014” predicts that online retail sales will total $249 billion by 2014 up from $155 billion in 2009. It also forecasts that US online and web-influenced retail sales will account for 53% of total retail sales in 2014 up from 42% in 2009. Similarly, the report further predicts web-influenced sales will reach $1.4 trillion.

These statistics clearly demonstrate a growing demand for multi-channel integration as well as real-time, KPI-based (Key Performance Indicator) dashboards to set business objectives and measure performance with the associated business intelligence to guide immediate changes in commerce, merchandizing and marketing to maximize opportunity.

Wipro’s retail experience spans global customers across geographies and the company’s focus is to integrate legacy investments and future proof systems used to manage Operations, CRM (Customer Relationship Management), Shrinkage, ERP (Enterprise Resource Planning), Data Warehousing, Predictive Data Analytics and Price Optimization. Wipro’s capabilities span Grocery, Fashion, as well as Health and Wellness Retailing.


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