India’s IT Outsourcers Report Increase In Earnings, Indicating Offshoring Demand
May 30, 2011

Despite a lag in the economy, Indian outsourcing service providers are riding a wave of increased revenues according to reports for the latest quarter. The recession brought on a decreased demand for IT outsourcing, particularly as companies decreased discretionary spending. Read more

Written by · Filed Under Outsource Blogs | Leave a Comment 

Wipro Shuffles IT Management After Reporting Less Net Profit Than Outsourcing Rivals
January 25, 2011

Reports say that outsourcing giant, Wipro, has made changes to its outsourcing management. The move comes on the heels of its profit growth report that revealed less net profit than its competitors. One company that releases earnings earlier was rival, Infosys. Read more

Written by · Filed Under Outsource Blogs | Leave a Comment 

India’s IT and outsourcing industry: Becoming more than just body shops
November 4, 2010

The USA and financial services-led downturn has clearly taught Indian IT and BPO firms along with their non-India headquartered MNC competitors some cruel lessons. For starters, companies of all sizes have begun to review IT spending and they are forcing their vendors, most of whom have a substantial presence in India, to become more flexible when they sign contracts. Hence and instead of substantial and upfront capital spending, new payment models now incorporate spending in the form of operating expenditures and more payment for on-demand usage – forcing Indian IT and BPO firms to find new business models in order to move away from their body-shop roots. Read more

Written by · Filed Under Outsource Blogs | 1 Comment 

High tech firms and outsourcers wrestle with improving labor markets
June 21, 2010

The Wall Street Journal has noted a phenomena that human resource managers have not heard in a while: Employees telling them that they are quitting. In fact, it was reported that the Bureau of Labor Statistics has determined that in February, the number of employees who voluntarily quit their jobs had surpassed the number being fired or discharged for the first time since October 2008. Moreover, a poll conducted by human-resources consultant Right Management at the end of 2009 had revealed that 60% of workers said they intended to quit their jobs when the job market got better. Read more

Written by · Filed Under BPO Blogs | 2 Comments 

Indian outsourcers cautiously reach for the clouds
April 28, 2010

The global economic slowdown has forced many firms to cut costs and take a series look at cloud computing options – including Indian tier one outsourcers. In fact, Kris Gopalakrishnan, the CEO of Infosys, noted last August in the Financial Times that even they need to adapt to the changes that are occurring so as not to be caught out in the cold. However, he also added that there is still a question as to how much the market will move into the cloud computing space given that previously heralded technological changes had failed to happen as quickly as predicted. Read more

Written by · Filed Under Cloud Blogs | Leave a Comment 

Rural outsourcing: A win-win solution for both India and the USA?
April 19, 2010

India’s outsourcing industry has long faced challenges associated with escalating costs due to high attrition rates and increasingly high salaries and real estate prices. On the other hand, USA based companies must not only grapple with cost issues but they also face challenges associated with quality and political repercussions when outsourcing work offshore. Hence and the potential solution for both India and the USA: Rural outsourcing. Read more

Written by · Filed Under Outsource Blogs | 5 Comments 

The “A” word (attrition) is back in outsourcing companies
April 7, 2010

With uncertainty easing, attrition, the biggest nightmare for HR managers in IT services and outsourcing companies, is on the horizon while for some firms, it is already here. So just how are the big 3 IT services firms faring on the attrition and hiring front? Consider the following attrition rates (as of January): Read more

Written by · Filed Under Outsource Blogs | 6 Comments 

Buying and hiring American by choice (rather than by force)
March 18, 2010

Despite media accounts and political initiatives to force companies to buy American services and not to outsource work offshore, believe it or not there are plenty of companies who are choosing to buy and/or hire Americans without being forced to do so. In fact, the LBO Wire recently noted that call center group CCT Group Ltd. (which owns Cyber City Teleservices and is backed by HSBC Private Equity Asia Ltd.) has bought fellow call center provider Interactive Response Technologies Inc. for the purposes of offering clients (CCT’s clients include DirecTV, Dell Inc. and Activision while IRT’s clients include T-Mobile, AT&T and Office Depot) what they are apparently happy to pay extra for: American voices and the perception of quality. IRT manages US-based call centers that employ Americans while CCT manages call centers based in the Philippines and Panama and according to a CCT representative, clients are willing to pay US$27-$28 per hour for a US-based service while an offshore service will cost them around US$13-$14 per hour. Read more

Written by · Filed Under BPO Blogs | 6 Comments 

Look who is hiring and investing in USA: Indian outsourcers
December 21, 2009

Buried among the headlines of job losses and jobs being outsourced overseas over the past few years, you might be surprised to hear who has been hiring or planning to hire or invest money in the USA – Indian outsourcers. In fact: Read more

Written by · Filed Under Outsource Blogs | 1 Comment 

Chinese outsource domination a mirage?
October 27, 2009

A new report out this week by global consultancy McKinsey & Co, Destination: China, A Perspective on the Offshoring and Outsourcing Industry maintains that while China has made tremendous leaps in terms of software development in recent years, it can’t realize its ambition of becoming the leading global offshore-outsourcing destination anytime soon, predict industry watchers. Out of a total of $80 billion worldwide revenues for providers of offshore services in business and technology, India leads by a wide margin, garnering $58 billion — a market share of over 70%. Read more

Written by · Filed Under Outsource Blogs | 3 Comments