Latin America To Challenge India’s Favored Outsourcing Destination Status
June 15, 2011

Although India and China have dominated the outsourcing landscape for some time, it looks like Latin America is about to take a huge leap forward, reports topix.com Read more

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They are lazy, time-consuming and cost a lot of money
January 23, 2011

… and their name is: MEETINGS. Many of them are not necessary, many do not bring any substantial results. It is estimated that an average organisation wastes up to 20%(!) of their payroll on bad meetings. What can be done against it? Read more

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Why shared services? – Because we need a common language
January 24, 2010

The idea of shared services is quite simple: they are expected to serve several entities belonging to a corporation and to provide cost savings and qualitative benefits. That requires a high level of standardization and harmonization, which actually means – a common global language (not just in a linguistic sense). Read more

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Shared services and BPO: How to achieve optimum in real time?
November 15, 2009

When have you personally visited your bank for the last time? Three years ago? Or: you don’t remember it? Modern technology makes it possible: You can use different services, offered by parties located world-wide having the Internet access and telephone connection.
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Looking for new outsourcing opportunities? – Enter Germany
October 19, 2009

Is outsourcing just about savings in expenses? Are shared services just about labor and rental costs? In fact, much more is at stake in the global insourcing and outsourcing game… Read more

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Que viva España! – Shared services in the heart of Catalonia (weekend impressions)
September 21, 2009

What would you do with burnt toast? Would you put some jam into it, scrape it or put another slice on? Gemba, muda, kaizen – what are actually these concepts about? What are the characteristics of the world-class companies? Are shared services just about cost? Working capital: How do the bigger than Canon, Disney, Intel, McDonald’s, Mitsubishi Electric and Volvo manage it? Read more

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Shared services in the heart of Catalonia
August 17, 2009

Have you already had the possibility to make some days holiday this year? And have you already known that the first tourist destination of Spain is Catalonia? Yes, it is the first address where you can spend your holiday. But… What about shared services? Read more

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Turning your shared services operation into a gold mine
August 17, 2009

A shared services type of operation is often looked at by their owners as a cost center rather than a potential gold mine. However, as a recent McKinsey Quarterly article has pointed out, divesting such an operation may not only reduce cost and improve service quality, it has the potential to raise a literal boatload of cash that can be invested elsewhere. So just how valuable could a captive shared services operation be?

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That can be the end of outsourcing…
August 9, 2009

Alarming statistics on outsourcing: According to a study undertaken by Compass, outsourcing usually makes both parties unhappy: the vendor and the buyer. Only 25 percent of possible project goals are reached, is the next finding of this study

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Cheap deals of today – Are they really a bargain of tomorrow?
August 5, 2009

Shared service centers in Prague, Budapest, Lodz, Poznan, Warsaw, Wroclaw, Krakow… The prospects were promising, the objectives were ambitious and the plans seemed to be realistic. But a few things have not been taken into consideration… Read more

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