Latin America To Challenge India’s Favored Outsourcing Destination Status
June 15, 2011

Although India and China have dominated the outsourcing landscape for some time, it looks like Latin America is about to take a huge leap forward, reports topix.com Read more

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What contributes to the success of LPO
July 24, 2010

LPO is not a new phenomenon, driven by the competition, temptation of lower cost and client’s preference to have quality work with lower cost led to the emergence of Legal Process Outsourcing in 1995. US based Bickel and Brewer was the first law firm to outsource its legal processes to India in this regard. Thereafter, many LPO’s got established and some of LPO’s were closed down as they were not able to get the projects and not able to convince the benefits what the LPO industry is offering for its clients. Read more

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LPOs Should Study History of Product Recalls
May 6, 2010

“Quality is Job 1”
Many in the U.S. may remember that Ford Motor Company slogan in the 1980’s to 1990’s.  Quality was in fact a winning formula for Ford as it gained market share and proved its heritage from the days of Henry Ford. And ‘Total Quality Management’ (TQM) was one of those fads, or flavor of the month in management circles. And like all fads, they come and go, with managers looking for the next “buzz” management strategy to implement. The recent product recalls plaguing Toyota, Johnson & Johnson, and even Ford Motor Company ironically demonstrates how yesterday’s number one strategic initiatives can fall by the way side. That’s why lessons should be learned from past and present product recalls and applied to LPO management. Read more

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India’s true share in the offshoring pie
December 28, 2009

A Professor from the London School of Economics (LSE), Raja Mitra, who is a former World Bank executive has stirred a hornet’s nest with his suggestion that contrary to the hype generally created around India, the country’s share in the global offshore business is only 25%. The earlier McKinsey, NASSCOM, and Everest research estimate was 54%. Read more

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Chinese outsource domination a mirage?
October 27, 2009

A new report out this week by global consultancy McKinsey & Co, Destination: China, A Perspective on the Offshoring and Outsourcing Industry maintains that while China has made tremendous leaps in terms of software development in recent years, it can’t realize its ambition of becoming the leading global offshore-outsourcing destination anytime soon, predict industry watchers. Out of a total of $80 billion worldwide revenues for providers of offshore services in business and technology, India leads by a wide margin, garnering $58 billion — a market share of over 70%. Read more

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Outsourcing: too risky… too dangerous… too expensive
September 6, 2009

Companies trying to optimize their cost structure, improve quality and focus on core business make the use of outsourcing. That is correct… – to some extend Read more

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Methods and Tools for Achieving Quality in BPO and ITO
September 3, 2009

There is some irony in the fact that India has long been at the forefront of the quality movement in business process outsourcing (BPO) and outsourcing in general. After all and at least on the surface, India appears to be one of the most chaotic and volatile societies on earth and Indians themselves are known for being confrontational, energetic and willing to break rules – nearly all the time. Read more

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Shared service centers: Where quality precedes quantity
July 29, 2009

Shared services in a low-cost location? That makes sense at first glance, doesn’t it? But a shared service center established in a high-cost region? Does it work? Yes, it does – let me guide you through Germany for a few of minutes to show you, how. Are you ready for the trip? Read more

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Testing waters in diagnostic and lab services outsourcing
June 25, 2009

In a recent Frost & Sullivan end user survey that implicated 500 central labs across Europe, lab managers were asked what they would do if they needed to perform a particular assay for which they did not have the right testing equipment. Read more

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Small business guide to Offshoring Finance and Accounting Processes
February 8, 2009

Unlike big corporations who offshore Financial & Accounting (F&A) business processes, for a small business it is an arduous task. Big corporations have both technical and management resources to manage one or more offshore service providers, and they typically identify which part of the Financial & Accounting functions to offshore, and they will use a selection process to choose a right offshore service providers to fulfill their needs. Read more

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