Essential Components of Service Level Agreement in Outsourcing
September 26, 2011

A service level agreement is very important in outsourcing as it defines and determines the functions and services that the service provider will deliver to its clients along with the amount and quality of such deliverables. A well drafted Service Level Agreement (SLA) takes into account the expectations of the service recipient and the service provider. Read more

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What are the benefits of outsourcing for SMB’s?
August 23, 2011

The term outsourcing sometimes carries a very negative reputation when you think of large scale companies laying off thousands of their workers when transferring their factories of administration services to developing countries in particular to the BRIC nations. But this popular misconception doesn’t even begin to touch the surface of what the term outsourcing really means, and it fails to address many of the clear benefits that outsourcing can have for many SMB’s (small-medium businesses). Read more

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Maintaining Flexibility In Economics Of Outsourcing
August 2, 2011

Some of the economists highlighted in Kate Vitasek’s article , Oliver Williamson: not examining all costs can really cost you, include Coase, Nash and Solow. All three of them have played an important role in laying the basics of economics behind outsourcing practices. Yet another figure who stands out as an innovator in modern outsourcing is Oliver Williamson. Read more

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Outsourcing Drives Sustainability Requirements Into Supply Chains
July 27, 2011

The importance of outsourcing may be seen as a way of creating sustainability, which has taken a top priority in the corporate agenda. Keeping this in mind, consumers are driving business and maintaining a ‘green’ supply chain is a significant part of an enterprise. Read more

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Bill Gates: Counterproductive Immigration Policies Promote Outsourcing
June 22, 2011

Talking on the topic of outsourcing, Microsoft chairman Bill Gates said that US high-tech firms have little choice but to outsource jobs abroad due to immigration restrictions that are outdated. Read more

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North Carolina Firm To Lay Off 30% Of IT Staff After HCL Contract
June 17, 2011

Media reports say that a North Carolina company has laid off workers before singing agreements with an IT service provider from India. Read more

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Latin America To Challenge India’s Favored Outsourcing Destination Status
June 15, 2011

Although India and China have dominated the outsourcing landscape for some time, it looks like Latin America is about to take a huge leap forward, reports topix.com Read more

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CFO Survey: Outsourcing Declines In U.S.
June 13, 2011

A survey by BDO USA, a consultant, reveals that outsourcing has declined among US firms. Read more

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Costa Mesa Controversy: To Outsource City Council Services Or Not?
June 6, 2011

According to statistics, Costa Mesa, California saved a bundled in legal fees after outsourcing city attorney work n 2004 financial year. The public legal duties were outsourced to Jones and Myer law firm. Read more

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Serco Makes Strategic Move, Acquiring Intelenet to Increase International Outsourcing Exposure
June 6, 2011

Although the deal is expensive, Britain’s Serco plans to acquire Indian outsourcer, Intelenet, for approximately $634 million. This will be an initiative to drive growth into overseas market that has high-growth. Read more

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