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High tech firms and outsourcers wrestle with improving labor markets
June 21, 2010

The Wall Street Journal has noted a phenomena that human resource managers have not heard in a while: Employees telling them that they are quitting. In fact, it was reported that the Bureau of Labor Statistics has determined that in February, the number of employees who voluntarily quit their jobs had surpassed the number being fired or discharged for the first time since October 2008. Moreover, a poll conducted by human-resources consultant Right Management at the end of 2009 had revealed that 60% of workers said they intended to quit their jobs when the job market got better. Read more

Written by JohnU · Filed Under BPO Blogs | 2 Comments 

Outsourcing Benefits Both Service Providers And Buyers
June 13, 2010

Outsourcing has become a phenomenon of the present and it is popular among those offering services and the firms that are buying services from outsourcing locations. Read more

Written by Jacob Cherian · Filed Under Outsource Blogs | 1 Comment 

Indian outsourcers cautiously reach for the clouds
April 28, 2010

The global economic slowdown has forced many firms to cut costs and take a series look at cloud computing options – including Indian tier one outsourcers. In fact, Kris Gopalakrishnan, the CEO of Infosys, noted last August in the Financial Times that even they need to adapt to the changes that are occurring so as not to be caught out in the cold. However, he also added that there is still a question as to how much the market will move into the cloud computing space given that previously heralded technological changes had failed to happen as quickly as predicted. Read more

Written by JohnU · Filed Under Cloud Blogs | Leave a Comment 

The “A” word (attrition) is back in outsourcing companies
April 7, 2010

With uncertainty easing, attrition, the biggest nightmare for HR managers in IT services and outsourcing companies, is on the horizon while for some firms, it is already here. So just how are the big 3 IT services firms faring on the attrition and hiring front? Consider the following attrition rates (as of January): Read more

Written by JohnU · Filed Under Outsource Blogs | 6 Comments 

Buying and hiring American by choice (rather than by force)
March 18, 2010

Despite media accounts and political initiatives to force companies to buy American services and not to outsource work offshore, believe it or not there are plenty of companies who are choosing to buy and/or hire Americans without being forced to do so. In fact, the LBO Wire recently noted that call center group CCT Group Ltd. (which owns Cyber City Teleservices and is backed by HSBC Private Equity Asia Ltd.) has bought fellow call center provider Interactive Response Technologies Inc. for the purposes of offering clients (CCT’s clients include DirecTV, Dell Inc. and Activision while IRT’s clients include T-Mobile, AT&T and Office Depot) what they are apparently happy to pay extra for: American voices and the perception of quality. IRT manages US-based call centers that employ Americans while CCT manages call centers based in the Philippines and Panama and according to a CCT representative, clients are willing to pay US$27-$28 per hour for a US-based service while an offshore service will cost them around US$13-$14 per hour. Read more

Written by JohnU · Filed Under BPO Blogs | 6 Comments 

Look who is hiring and investing in USA: Indian outsourcers
December 21, 2009

Buried among the headlines of job losses and jobs being outsourced overseas over the past few years, you might be surprised to hear who has been hiring or planning to hire or invest money in the USA – Indian outsourcers. In fact: Read more

Written by JohnU · Filed Under Outsource Blogs | 1 Comment 

Reverse outsourcing; yes, it happens!
July 24, 2009

Digest this: The Indian industry contributed $105 billion to the US economy and created as many as 3,00,000 jobs between 2004 and 07, asserted the Indian Commerce and Industry Minister Anand Sharma during his address at the Synergies Summit of the US India Business Council in the US recently. Read more

Written by Radhika · Filed Under Outsource Blogs | 4 Comments 

Is trust the same as credibility?
March 5, 2009

Simply put, credibility is the confidence that others have in your ability to deliver results in support of a business. Trust is the confidence in your integrity and reliability. It is easier to win credibility (which is equivalent to competence) —- but trust? That is a different ball game altogether.
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Written by Radhika · Filed Under BPO Blogs | 2 Comments 

Indian BPO companies increase hiring in global financial gloom
October 14, 2008

Indian IT companies reduced their hiring phase due to international financial crisis, but the pure Indian BPO Companies are planning to increase their hiring, hoping that they will get more business from US and other western companies.

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Written by admin · Filed Under BPO Blogs | Leave a Comment 

Second BPO campus by Infosys in Jaipur
September 4, 2008

In what could turn out to be a real blessing for the state of Rajasthan, Infosys has opened its second BPO campus in the special Economic Zone (SEZ) in Jaipur, Rajasthan. This would help Rajasthan a long way in providing opportunities to young people in outsourcing industry.

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Written by Vivek Kumar · Filed Under BPO Blogs | 3 Comments 

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