According to an online article in CFO.com, outsourcing benefits not just large firms but smaller ones too. Nitish Grover of GLG Research looks at how outsourcing is climbing and the hurdles that it faces, particularly in India. Read more
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Despite a lag in the economy, Indian outsourcing service providers are riding a wave of increased revenues according to reports for the latest quarter. The recession brought on a decreased demand for IT outsourcing, particularly as companies decreased discretionary spending. Read more
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Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Sponsor: The Open Group. Read more
Written by Dana Gardner · Filed Under Cloud Blogs | Leave a Comment
The USA and financial services-led downturn has clearly taught Indian IT and BPO firms along with their non-India headquartered MNC competitors some cruel lessons. For starters, companies of all sizes have begun to review IT spending and they are forcing their vendors, most of whom have a substantial presence in India, to become more flexible when they sign contracts. Hence and instead of substantial and upfront capital spending, new payment models now incorporate spending in the form of operating expenditures and more payment for on-demand usage – forcing Indian IT and BPO firms to find new business models in order to move away from their body-shop roots. Read more
Written by JohnU · Filed Under Outsource Blogs | 1 Comment
The debate over outsourcing, H-1B visas and immigration has taken a particularly nasty turn recently when US Senator Charles “Chuck” Schumer referred to Infosys and other leading Indian blue-chip IT services and outsourcing firms as “chop-shops” (which are places where stolen cars are dismantled and their parts sold) during a debate about raising H-1B fees to pay for increased border protection. And while “chop shops” may be one of the few growth industries in Schumer’s home state of New York given its high taxes and the leaders of Indian’s US$60 billion IT industry are accustomed to such pop shots when unemployment rises in the USA, Schumer’s raw comments struck a nerve both within and outside the industry. Read more
Written by JohnU · Filed Under BPO Blogs | 1 Comment
According to a new report by Forrester Research, second tier outsourcers located in India can offer specialized services in certain areas that their larger counterparts like Infosys or TCS may find too niche to resolve. Read more
Written by Jacob Cherian · Filed Under Outsource Blogs | 2 Comments
The Wall Street Journal has noted a phenomena that human resource managers have not heard in a while: Employees telling them that they are quitting. In fact, it was reported that the Bureau of Labor Statistics has determined that in February, the number of employees who voluntarily quit their jobs had surpassed the number being fired or discharged for the first time since October 2008. Moreover, a poll conducted by human-resources consultant Right Management at the end of 2009 had revealed that 60% of workers said they intended to quit their jobs when the job market got better. Read more
Written by JohnU · Filed Under BPO Blogs | 2 Comments
Outsourcing has become a phenomenon of the present and it is popular among those offering services and the firms that are buying services from outsourcing locations. Read more
Written by Jacob Cherian · Filed Under Outsource Blogs | 1 Comment
The global economic slowdown has forced many firms to cut costs and take a series look at cloud computing options – including Indian tier one outsourcers. In fact, Kris Gopalakrishnan, the CEO of Infosys, noted last August in the Financial Times that even they need to adapt to the changes that are occurring so as not to be caught out in the cold. However, he also added that there is still a question as to how much the market will move into the cloud computing space given that previously heralded technological changes had failed to happen as quickly as predicted. Read more
Written by JohnU · Filed Under Cloud Blogs | Leave a Comment
With uncertainty easing, attrition, the biggest nightmare for HR managers in IT services and outsourcing companies, is on the horizon while for some firms, it is already here. So just how are the big 3 IT services firms faring on the attrition and hiring front? Consider the following attrition rates (as of January): Read more
Written by JohnU · Filed Under Outsource Blogs | 6 Comments
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