The Future of Indian BPO companies-2012 and Beyond
January 2, 2012

Since 2010, Indian BPO companies are in a buying spree. The value of BPO mergers and acquisitions might exceed several billion dollars. The main reason behind BPO industry consolidation is due to the change in customer demand and their business requirements. Read more

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Freelance.com, World’s Biggest Outsourcer With 2 Million Registered Users
January 3, 2011

According to a recent report, outsourcing firm, Freelancer.com has reached a target of 2 million registered professionals on it sits by the end of 2010. Freelancer.com’s registration of professionals surged through two million on December 29, 2010. Read more

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India’s IT and outsourcing industry: Becoming more than just body shops
November 4, 2010

The USA and financial services-led downturn has clearly taught Indian IT and BPO firms along with their non-India headquartered MNC competitors some cruel lessons. For starters, companies of all sizes have begun to review IT spending and they are forcing their vendors, most of whom have a substantial presence in India, to become more flexible when they sign contracts. Hence and instead of substantial and upfront capital spending, new payment models now incorporate spending in the form of operating expenditures and more payment for on-demand usage – forcing Indian IT and BPO firms to find new business models in order to move away from their body-shop roots. Read more

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Boutique Players Likely To Play A Big Role In India’s Outsourcing
August 25, 2010

According to a new report by Forrester Research, second tier outsourcers located in India can offer specialized services in certain areas that their larger counterparts like Infosys or TCS may find too niche to resolve. Read more

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Advantages Of Offshoring Business Process To India
July 3, 2010

Outsourcing has turned into a popular strategy used by businesses today. The reason: outsourcing offers an inexpensive strategy for completing all or part of the bpo task. Currently, outsourcing has emerged as the most recent trend in business. Read more

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Google Mail, An Example of Cloud Computing
May 16, 2010

If you think back to the time when you actually took pictures with print film, you’ll realize that we have come a long way from the 1980’s. Or even if you consider that most people now post on Facebook and Twitter and are connected socially with their friends, these tools are now integrated closely with our personal lives. You Tube is another example of one such tool. Read more

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LPOs Should Study History of Product Recalls
May 6, 2010

“Quality is Job 1”
Many in the U.S. may remember that Ford Motor Company slogan in the 1980’s to 1990’s.  Quality was in fact a winning formula for Ford as it gained market share and proved its heritage from the days of Henry Ford. And ‘Total Quality Management’ (TQM) was one of those fads, or flavor of the month in management circles. And like all fads, they come and go, with managers looking for the next “buzz” management strategy to implement. The recent product recalls plaguing Toyota, Johnson & Johnson, and even Ford Motor Company ironically demonstrates how yesterday’s number one strategic initiatives can fall by the way side. That’s why lessons should be learned from past and present product recalls and applied to LPO management. Read more

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India’s ITES/BPO Industry Turns to Domestic Market, New Geographies in Difficult Times
February 23, 2010

Although the U.S. market is still huge as far as outsourcing is concerned and Europe is an income generator for software outsourcing to India, the downturn in the global economy has made some waves in the domestic market and other new locations. Read more

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LPO India-now and future
October 20, 2008

The offshore industry of India is plagued by different issues and we have discussed a lot of them in our previous discussions. The situation in not better yet and there is bleak chance that it will recover soon—a long-term potential and perspective is what industry experts are relying on. At the same time, legal process outsourcing (LPO) companies are hiring a good number of new professionals because of the demand of litigations services from the USA is on all-time high. It is calculated that by outsourcing their legal and litigation back-office work to Indian vendors, US companies can save about 70 per cent in costs, which is quite considerable and demands much analysis of the future of this industry.

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Can India solve the BPO problem?
October 2, 2008

The concept of outsourcing has provided the best opportunity for the Asian countries to establish themselves on the world map as economic giants. The question is interesting and intriguing: the century of Asian giants is coming? Yes, we are talking about China and India. What you think made them become one of the strongest economies of the world? It was the strength of their workforce that could withstand the demands of almost the whole world.

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