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Advantages Of Offshoring Business Process To India
July 3, 2010

Outsourcing has turned into a popular strategy used by businesses today. The reason: outsourcing offers an inexpensive strategy for completing all or part of the bpo task. Currently, outsourcing has emerged as the most recent trend in business. Read more

Written by Jacob Cherian · Filed Under BPO Blogs | 6 Comments 

Google Mail, An Example of Cloud Computing
May 16, 2010

If you think back to the time when you actually took pictures with print film, you’ll realize that we have come a long way from the 1980’s. Or even if you consider that most people now post on Facebook and Twitter and are connected socially with their friends, these tools are now integrated closely with our personal lives. You Tube is another example of one such tool. Read more

Written by Jacob Cherian · Filed Under Outsource Blogs | 4 Comments 

LPOs Should Study History of Product Recalls
May 6, 2010

“Quality is Job 1”
Many in the U.S. may remember that Ford Motor Company slogan in the 1980’s to 1990’s.  Quality was in fact a winning formula for Ford as it gained market share and proved its heritage from the days of Henry Ford. And ‘Total Quality Management’ (TQM) was one of those fads, or flavor of the month in management circles. And like all fads, they come and go, with managers looking for the next “buzz” management strategy to implement. The recent product recalls plaguing Toyota, Johnson & Johnson, and even Ford Motor Company ironically demonstrates how yesterday’s number one strategic initiatives can fall by the way side. That’s why lessons should be learned from past and present product recalls and applied to LPO management. Read more

Written by spurani · Filed Under LPO Blogs | 2 Comments 

India’s ITES/BPO Industry Turns to Domestic Market, New Geographies in Difficult Times
February 23, 2010

Although the U.S. market is still huge as far as outsourcing is concerned and Europe is an income generator for software outsourcing to India, the downturn in the global economy has made some waves in the domestic market and other new locations. Read more

Written by Jacob Cherian · Filed Under BPO Blogs | Leave a Comment 

LPO India-now and future
October 20, 2008

The offshore industry of India is plagued by different issues and we have discussed a lot of them in our previous discussions. The situation in not better yet and there is bleak chance that it will recover soon—a long-term potential and perspective is what industry experts are relying on. At the same time, legal process outsourcing (LPO) companies are hiring a good number of new professionals because of the demand of litigations services from the USA is on all-time high. It is calculated that by outsourcing their legal and litigation back-office work to Indian vendors, US companies can save about 70 per cent in costs, which is quite considerable and demands much analysis of the future of this industry.

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Written by Vivek Kumar · Filed Under LPO Blogs | 11 Comments 

Can India solve the BPO problem?
October 2, 2008

The concept of outsourcing has provided the best opportunity for the Asian countries to establish themselves on the world map as economic giants. The question is interesting and intriguing: the century of Asian giants is coming? Yes, we are talking about China and India. What you think made them become one of the strongest economies of the world? It was the strength of their workforce that could withstand the demands of almost the whole world.

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Written by Vivek Kumar · Filed Under BPO Blogs | 1 Comment 

Impact of US Financial crisis on Indian Outsourcing Industry
September 24, 2008

From the beginning of summer 2008 there has been a slew of bad news in US that caused ripple effects across the globe. It all started with the housing subprime mortgage and now it trickled into the entire financial market. The US unemployment rate hits 6.1% and the industrial production fell to 1.1%, its largest decline in the past three years. The Indian IT and BPO companies get more than 60% business from US and 20% from UK, the rest comes from other European countries, Australia etc. With US already in recession and European economy edging towards recession, all these will affect the global economy.

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Written by Mani Malarvannan · Filed Under Outsource Blogs | 21 Comments 

High Attrition rate attributed to pay package
September 7, 2008

Have you ever imagined that salary could be the most important reason for such a high attrition rate in Indian BPO sector? Yes, it is—as per the report published by BPO Special Survey, 2008 (more details), the attrition rate of business process outsourcing in India stands 7.8% higher than other industries. What is the reason behind this?

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Written by Vivek Kumar · Filed Under BPO Blogs | 4 Comments 

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