India’s BPO Market To Grow 23%
May 2, 2011

Consultant firm, Gartner has said that the Indian domestic bpo outsourcing market is supposed to grow 23% to $1.4 billion in 2011. In comparison, the figures for the bpo market in India tagged at $1.1 billion. Read more

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India’s BPO Sector Sees Surge In Attrition Rate
April 29, 2011

According to study, India’s flagship industry  – outsourcing – has seen a 55% increase in its attrition rate. Read more

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Back Office Work Outsourced More In Finance, Legal Industries
April 29, 2011

Data entry management outsourcing is becoming more and more popular among companies, particularly among financial and banking firms. Read more

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Business Processing Association Of Philippines To Provide Employees With Career Opps
April 10, 2011

Job creation by Filipino business processing outsourcers and call centers is likely to go up 1.3 million, said the IT-BPO Roadmap of Business Processing Association of the Philippines (BPAP). This is considering the fact that the Philippines will improve its private-public partnership and the quality and quantity of the country’s talent supply. Read more

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Filipino BPO Firm Trains Local Talent For U.S. Healthcare Industry
March 27, 2011

Published reports say that there is a drastic brain drain of healthcare professionals from the Philippines. This is thought to be a gradual occurrence that has happened recently. One BPO firm in the Philippines is determined to put out more healthcare graduates and has created an academy to maintain a good number of healthcare staff in the country. Read more

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Global Industry Analysts: BPO To Spike By 2015
February 28, 2011

According to a new report by Global Industry Analysts Inc., the global bpo market will go beyond $930 billion by the year 2015. Read more

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Philippines Dominates BPO In Revenues
February 18, 2011

With the recession having hurt the in-house departments of many large and medium sized firms, they are restructuring so that their non-core functions are outsourced to third parties. The term outsourcing has spread rampantly among companies in the developed world. Read more

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Why you can’t stop outsourcing?
October 18, 2010

In most of my blogs I mention somewhere that outsourcing to India from the US and other countries will continue till the time it makes economic sense for businesses to outsource. Proposed legislation against it would not work for the simple reason that businesses are not run on election time contingencies, but are based on the cold facts of efficiency and cost effectiveness. The recent non passage of President Obama’s protectionist legislation may or may not have been foreseen by perceptive analysts, but outsourcing would have continued unabated even if it had been passed. Read more

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Boutique Players Likely To Play A Big Role In India’s Outsourcing
August 25, 2010

According to a new report by Forrester Research, second tier outsourcers located in India can offer specialized services in certain areas that their larger counterparts like Infosys or TCS may find too niche to resolve. Read more

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Outsourcing IT Makes Horse Sense
July 14, 2010

Despite the controversy regarding outsourcing, IT outsourcing is catching on among U.S. firms. There are a few reasons why. Read more

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