SYNNEX buys Customer Service and Telesales Divisions of e4e
December 10, 2010
Dec. 8, 2010 (Business Wire) — Concentrix Corporation, SYNNEX Corporation’s (NYSE:SNX) Business Process Outsourcing (BPO) segment, today announced it has signed a definitive agreement to acquire the worldwide Tech Support, Customer Service and Telesales divisions of e4e Inc., a privately-held BPO company. e4e will continue to focus on its Healthcare and Interactive Entertainment Service divisions.
“We are continuing our focus on growing the BPO mix of our business through strategic investments like the acquisition of the support divisions of e4e,” stated Kevin Murai, President and Chief Executive Officer of SYNNEX Corporation. “We anticipate strengthening existing client relationships and growing new ones through our enhanced customer lifecycle suite of services, including our recently purchased renewals platforms.”
“This acquisition will strengthen our customer portfolio by adding a number of Fortune 500 clients. In addition, this acquisition enables greater cross-sell opportunities for our existing customers and we now have a solid delivery organization in the high-growth domestic Indian BPO market,” stated Chris Caldwell, Senior Vice President and General Manager, Global Business Services. “With the acquisition of these divisions of e4e, Concentrix will have over 6,000 employees around the world, operating in nine countries and delivering support in over 20 languages.”
“Over the last decade, e4e has built an enviable list of customers and best-in-class employees. We are confident that Concentrix is the right partner with the necessary scale to acquire our support divisions and make investments to help our staff and customers grow,” said Bhaskar Menon, e4e Chief Executive Officer and President.
e4e’s support divisions have annual revenues of approximately $30 million and the divisions employ about 1,700 employees in Bangalore and Chennai, India; Glasgow, Scotland; Hunt Valley, Maryland and Phoenix, Arizona. The closing of the acquisition, which is subject to customary closing conditions, is expected to occur by the end of December, 2010 and acquisition integration charges will be incurred in the first and second quarters of SYNNEX’ fiscal 2011.