Research finds 50% growth in Financial BPO in next three years
September 25, 2008
Atlanta based Hackett research group conducted a study and found companies planning to increase their use of offshore outsourcing BPO vendors by 50% in the next three years. Specifically companies want to move bulk of their financial work to lower-wage countries like India, China, etc. Hackett also conducted a study comparing the benefits of using offshore BPO vendors vs. using their own captive centers in lower wage countries and found following similarities and differences:
1. Both BPO vendors and captive centers save cost by 50%.
2. BPO vendors can increase their staff level more quickly than captive centers
3. Captive centers generate more innovative ides in their outsourced business processes than BPO vendors
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