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Reducing cost of regulatory compliance
February 12, 2012    Written By
This post is not meant for the average company which has to worry about SOX and standard privacy laws. It post is based on my experiences of working for a large international bank which did a lot of outsourcing, but did not know well how to translate the large amount of national and international laws and [...]
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Protected: Recruitment Process Outsourcing (RPO) – Top Ten Service Providers
August 18, 2010    Written By
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Legal Process Outsourcing (LPO) – Top Ten Service Providers
May 15, 2010    Written By
1. Introduction Up until recently, the legal profession experienced few if any dramatic changes in how they operate. However and in the last few years, the rise of new technologies combined with the renewed drive to cut costs in the wake of the global downturn has increasingly forced law firms and corporate legal departments alike [...]
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The Philippines: Is it the next KPO hotspot?
March 20, 2010    Written By
1. Overview While the Philippines has clearly emerged as a maturing alternative to India for both call center and BPO work, the country is also increasingly attempting to position itself as the next major knowledge process outsourcing (KPO) hub. However, the United Nations Conference on Trade and Development’s (UNCTAD) 2009 Information Economy Report cited increasing [...]
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Vietnam: Asia’s Newest IT and Outsourcing Tiger
January 28, 2010    Written By
1. Overview While Vietnam has clearly emerged as an alternative to China for manufacturing work, the country is also increasingly showing up on the radar screen of companies seeking an alternative destination for outsourced IT work and outsourcing in general. However, does Vietnam, a country more known for exporting basic commodities and manufactured goods, really [...]
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“So Near”: Mexico’s Potential as a Nearshore IT Services and Outsourcing Leader
December 8, 2009    Written By
1. Overview In the same manner that Mexico has established itself as a nearshore manufacturing alternative to China, the country is also increasingly showing up on the radar screen of companies seeking a nearshore alternative to India for IT services or outsourcing related work. In fact and in the latest A.T. Kearney Global Services Index, [...]
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Looking for new outsourcing opportunities? – Enter Germany
October 19, 2009    Written By
Is outsourcing just about savings in expenses? Are shared services just about labor and rental costs? In fact, much more is at stake in the global insourcing and outsourcing game… India, China and Malaysia being on the top… India and Philippines controlling about 50 percent of the global outsourcing market… India as a top BPO [...]
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Enter the Dragon: China’s Potential as a Global IT Services and Outsourcing Leader
October 11, 2009    Written By
1. Overview While India remains the undisputed leader of the global IT services and outsourcing industries, China has increasingly shown up on the radar screen of companies who are seeking an alternative location for third party outsourcing or for setting up a shared services operation. In fact and in the latest A.T. Kearney Global Services [...]
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Methods and Tools for Achieving Quality in BPO and ITO
September 3, 2009    Written By
There is some irony in the fact that India has long been at the forefront of the quality movement in business process outsourcing (BPO) and outsourcing in general. After all and at least on the surface, India appears to be one of the most chaotic and volatile societies on earth and Indians themselves are known [...]
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Recruitment Process Outsourcing (RPO): Talent acquisition for the new millennium
July 12, 2009    Written By
In recent years, Recruitment Process Outsourcing (RPO) has increasingly become a standard tool used by HR departments to bring higher quality, lower costs, and better speed to talent acquisition and talent management initiatives. 1. RPO vs. HRO Recruitment Process Outsourcing (RPO) is a form of outsourcing where some or all of an organization’s talent acquisition [...]
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