philippines outsource Pdf

1. Overview
While the Philippines has clearly emerged as a maturing alternative to India for both call center and BPO work, the country is also increasingly attempting to position itself as the next major knowledge process outsourcing (KPO) hub. However, the United Nations Conference on Trade and Development’s (UNCTAD) 2009 Information Economy Report cited increasing geographic diversification as a threat to the Philippines’ share of the global outsourcing market while the country itself continues to score low in various competitive reports for its poor business and investment climate. Hence, does the Philippines, a country that also has a much smaller population than India, really have the potential to maintain its position as the number one alternative to India and move up the value chain to become a major global KPO player?

In this research report, we will examine this potential by addressing the following questions about the Philippine outsourcing market:

• What are the key characteristics and drivers for the Philippine BPO/call center and outsourcing industries?
• What is the government doing and not doing to encourage the growth of these sectors?
• What are the key operating factors, costs and risks to be aware of when outsourcing to the Philippines?

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