http://outsourceportfolio.com/outsourcing-horse-sense/ A portal to share and learn about Outsourcing Tue, 07 Feb 2012 20:18:53 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://outsourceportfolio.com/outsourcing-horse-sense/comment-page-1/#comment-2456 June Harris Mon, 23 Aug 2010 08:53:04 +0000 http://outsourceportfolio.com/?p=4429#comment-2456 Interesting post, however, I would like to bring to your notice that there are many services that are being outsourced and doing well. Have you ever realized that the most suited service/discipline for outsourcing is Financial Services - Accounting & Bookkeeping Services, because the Accounting systems are universal. The Double Entry system of Bookkeeping is practiced almost everywhere. Also, most of the call centers and BPOs are customer care centers for Banks and Financial Institutions. Most of the customers call their Banks for balance inquiry - credit/debit balance, credit card outstanding, cheque related issues, loan (housing, vehicle, personal, etc.) related issues, etc. For answering these queries, agents in India or anywhere else don't have the thoroughly understand the psychology of US/UK customers. Though to quiet some extent the agents are trained on the culture of the west. In fact, you will be surprised to know that the customers in the US/UK are very happy with the services provided by these call centers. Before the call centers, they would usually end up just interacting with a machine -IVR (Interactive Voice Response), but now at least they get a chance to speak to a human being, and get information/clarification. Customer care and HR, and in fact even many other services are also well suited for outsourcing & are doing well. Interesting post, however, I would like to bring to your notice that there are many services that are being outsourced and doing well.
Have you ever realized that the most suited service/discipline for outsourcing is Financial Services – Accounting & Bookkeeping Services, because the Accounting systems are universal. The Double Entry system of Bookkeeping is practiced almost everywhere. Also, most of the call centers and BPOs are customer care centers for Banks and Financial Institutions.
Most of the customers call their Banks for balance inquiry – credit/debit balance, credit card outstanding, cheque related issues, loan (housing, vehicle, personal, etc.) related issues, etc. For answering these queries, agents in India or anywhere else don’t have the thoroughly understand the psychology of US/UK customers. Though to quiet some extent the agents are trained on the culture of the west. In fact, you will be surprised to know that the customers in the US/UK are very happy with the services provided by these call centers. Before the call centers, they would usually end up just interacting with a machine -IVR (Interactive Voice Response), but now at least they get a chance to speak to a human being, and get information/clarification.
Customer care and HR, and in fact even many other services are also well suited for outsourcing & are doing well.

]]> http://outsourceportfolio.com/outsourcing-horse-sense/comment-page-1/#comment-2392 Mendel Potok Fri, 13 Aug 2010 21:55:46 +0000 http://outsourceportfolio.com/?p=4429#comment-2392 Absolutely true. While I believe that outsourcing HR and customer service is pure madness, <a href="http://www.l-wconsulting.com/" rel="nofollow">it outsourcing</a> is an excellent business practice. Absolutely true. While I believe that outsourcing HR and customer service is pure madness, it outsourcing is an excellent business practice.

]]> http://outsourceportfolio.com/outsourcing-horse-sense/comment-page-1/#comment-2319 Outsource Fri, 23 Jul 2010 00:33:39 +0000 http://outsourceportfolio.com/?p=4429#comment-2319 Pretty nice post. I just stumbled upon your blog and wanted to say that I have really enjoyed browsing your blog posts. In any case I’ll be subscribing to your feed and I hope you write again soon! Pretty nice post. I just stumbled upon your blog and wanted to say that I have really enjoyed browsing your blog posts. In any case I’ll be subscribing to your feed and I hope you write again soon!

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