NASSCOM annual rankings for the ITO-BPO industry for the years 09-10

August 30, 2010

National Association of Software and Service Companies (NASSCOM) today announced the findings of its annual survey on the outlook for FY10-11. The Indian IT-BPO exports are projected to grow by 13-15% while the domestic IT-BPO is expected to grow by 15-17% during FY11. NASSCOM also released the annual rankings for the following categories, for FY09-10:

1. Top 20 IT Software and Service exporters in India (excluding BPO revenues)
top 20 IT outsource Services
Note: This includes IT Services, Engg Services, Software Products and Offshore Product Development revenues. Ranking is based on companies that have submitted the detailed form. It does not include Mahindra Satyam whose revised audited revenues are not available. This list does not include some companies whose corporate headquarters are located outside India, but have significant India-centric delivery capabilities, and have not shared their India-centric revenue figures. Had they been ranked based on their India revenues, companies such as Accenture, Cognizant, HP India, Syntel, Oracle Financial Services and IBM and would also have appeared in this ranking.

2. Top 15 BPO rankings
top 15  BPO providers
# Note: This list does not include some companies whose corporate headquarters are located outside India, but have significant India-based delivery capabilities, and have not shared their India-based revenue figures. Had they been ranked based on their India revenues, companies such as Convergys, IBM Daksh and Sutherland Global Services would have also appeared in this list.

3. Top 20 IT-BPO employers in India
top 20 ITO and BPO EMployers
* Note: This list is based on the India-based FTE headcount of firms with IT-BPO operations in India, as reported to NASSCOM in its annual survey. Based on publicly available information, few other MNC’s such as Accenture, Convergys, Mahindra Satyam, HP India and IBM would have also featured in this list. However, as they have not participated in the survey, we do not have all the required details and are unable to rank them. Most companies on this list are engaged in IT as well as BPO. Companies marked with an * indicate pure-play BPO firms.

According to NASSCOM, the industry will witness a healthy growth in this year, led by growth in the core markets and supplemented by significant contributions from emerging markets. Growth drivers include a thrust on platform BPO, Analytics, Finance & Accounting, Remote Infrastructure Management, ADM, and Cloud Services. The Indian IT-BPO Industry is expected to exceed USD 70 billion in FY’11. The growth in the domestic IT-BPO spend is driven by a robust economy, increased IT spending by government and adoption of IT by SMBs.

The improving demand scenario has led to increased hiring and therefore employment grew by almost 9% in a demand constrained environment. The industry headcount addition is expected to double this year to touch 200,000 new employees, leading to 2.5 million direct employment.

Speaking on the launch, Mr. Som Mittal, President, NASSCOM said “The year 2010 should be considered as a “return-to-growth” year with marginal increase in budgets and essential enterprise IT spending. NASSCOM will continue to facilitate and collaborate to support the industry’s growth, as it embarks in the next decade. We visualize a broadening of our role – one that entails greater collaboration across markets, sectors and within India.”