Comments on: Methods and Tools for Achieving Quality in BPO and ITO

By: Shailesh Sharma

Shailesh Sharma — Wed, 12 Oct 2011 23:55:23 +0000

i want to know more about the quality tools used in the operations of bpos. Many thanks.

Best regards,
Shailesh Sharma

By: DANIEL SINGH

DANIEL SINGH — Thu, 22 Sep 2011 14:11:52 +0000

Great article! I like the quality of the article ..For all the managers focusing on quality, Jeffrey Liker’s book, “The Toyota Way” is a must-read.

By: SANTOSH RAHA

SANTOSH RAHA — Tue, 14 Sep 2010 01:49:34 +0000

ISO has set certain standard.have the ISO allocated certain rules for organtion that under a supervisor the number of people working will be in this number.

By: Priyanka Singh

Priyanka Singh — Thu, 29 Jul 2010 11:14:31 +0000

Respected Sir/Mam,

Its a request if this article can include few examples related to BPO quality.

With regards,
Priyanka Singh

By: Albert Serote

Albert Serote — Fri, 09 Oct 2009 10:32:04 +0000

This is a very informative article. Could you also site upto date Industrial Engineering practices or tools being employed to measure and improve BPO processes (e.g. time study, modeling, operations management, etc). I would greatly appreciate if you could recommend sources… Thanks and more power…

By: Berry White

Berry White — Mon, 21 Sep 2009 06:28:53 +0000

True

By: business process outsourcing

business process outsourcing — Tue, 15 Sep 2009 15:52:03 +0000

You’ve managed to describe the path outsourcers needs to take in a few brief paragraphs. You’ve nailed this on – Platform BPO alone is a play for cheap processing services tied to commodity ERP implementations. Vendors need to be much smarter about the value they bring to the table – and you’ve done a great job highlighting this here,