Legal Process Outsourcing (LPO) – Top Ten Service Providers
May 15, 2010
6.4. CPA Global Ltd.
Headquarters:
Liberation House
Castle Street
St Helier
JE1 1BL
Jersey
Phone: 44.0.1534.888711
Other Locations: Alexandria (USA), Ballerup (Denmark), Frankfurt, Hong Kong, London, Minneapolis, Munich, Paris, Noida (India), Stockholm and Sydney.
Representative Offices: Seoul and Tokyo.
Website: http://www.cpaglobal.com
Founded: 1969
Revenues: US$25,460,710 (Dunn & Bradstreet estimate for the Alexandria branch)
Key Personnel: Peter Sewell, CEO
Capabilities/Capacities: Legal support services, domains, patents, software, trademarks and IP consulting.
Processes or Certifications Achieved: ISO 27001 and ISO 9001.
Clients: Law firms and corporate legal departments such as those of Microsoft and Rio Tinto.
The Bottom Line:
Founded by attorneys in 1969 to mainly manage patent renewals, CPA Global has grown into a global intellectual property (IP) services market leader and leading LPO company offering a full range of general legal and intellectual property (IP) support services – including litigation support, document review and contract management. Currently, CPA has about 1,600 staff, including 230 partners; and for 2008, they achieved revenues of £150 million and generated profits of about £45 million.
In January of 2010, it was announced that London based private equity firm Intermediate Capital Group plc has acquired a 25% stake in CPA Global. And while specific terms were not released, media reports suggested that the deal was worth around £440 million ($704 million).
6.5. Integreon Managed Solutions, Inc
Headquarters:
1901 Avenue of the Stars
Suite 1080
Los Angeles, CA 90067
USA
Sales and New Business:
USA: 1.866.312.7023
UK: 0.800.520.0447
Other Locations: Project management and planning is conducted from offices in London, Los Angeles, New York, Cambridge and Washington DC, with delivery centers in the USA, UK, India, China, South Africa and the Philippines.
http://www.integreon.com/about/locations.html
Website: http://www.integreon.com
Founded: 1998
Revenues: US$62 million (2009)
Key Personnel: Liam Brown, President and CEO; Richard Little, Chief Financial Officer and Chief Administrative Officer; John Croft, President, Global Sales; Colin Gounden, Chief Marketing Officer; Chris Bull, Chief Operating Officer, Europe; and Lokendra Tomar, Chief Operating Officer, Asia Pacific.
Capabilities/Capacities: Secretarial support, legal word processing and transcription; library services, KM, business development and legal research; IT support, HR administration and finance & accounting; and E-Discovery and document review.
Processes or Certifications Achieved: ISO/IEC 27001:2005 Certified Information Security, ISO 9001:2000 Certified Quality Management, Six Sigma Black Belt Expertise, US-EU & US-Swiss Safe Harbor Certification, Clearwell Gold Partner Certified, Certified Computer Examiner (CCE), and EnCase Certified Examiner (EnCE).
Clients: Clients include 2 of the 3 largest global law firms, 32 of the AmLaw 50, 14 of the top 50 UK law firms, 7 of the 10 largest investment banks, top-tier private equity firms, hedge funds and Fortune 100 and FTSE 100 corporations such as Microsoft
The Bottom Line:
As a full fledged KPO, Integreon provides legal support, research and business services to law firms, financial institutions and corporations. Currently the firm employs around 2,000 people with about 1,200 employees based in India and the remainder in service centers in the USA, United Kingdom, India, China, South Africa and the Philippines.
On the LPO front, Integreon has attorneys, legal word processors, accounting specialists and researchers based in Atlanta, Fargo, Bristol (UK), India and the Philippines. In addition, Integreon is one of the few companies in the LPO space who has acquired 3 other LPO firms and has plans to make additional acquisitions.
For 2010, Integreon plans to add to its existing LPO staff of 500, which includes around 375 lawyers, and focus LPO growth on South Africa, the Philippines and China. Integreon is also planning a stock market listing within the next three years and aims to double its fourth quarter 2009 revenues in the last quarter of 2010.
Further Reading:
“The Datum Legal–Integreon Merger: The Whole is Greater Than the Sum of its Parts.” The Metropolitan Corporate Counsel. September 2008.
“Q&A with Mark Dawkins of Simmons & Simmons and Lokendra Tomar of Integreon.” Bar&Bench News Network. October 30, 2009.
6.6. LawScribe, Inc.
Headquarters:
315 Arden Ave., Suite 11
Glendale, CA 91203
USA
Sales and Media Toll Free: 1.800.432.0529
Phone: 1.818.448.5592
Other Locations: Gurgaon (India) and New York City.
Website: http://www.law-scribe.com
Founded: 2004
Revenues: US$510,000 (Dunn & Bradstreet estimate)
Key Personnel: Kunoor Chopra, President and CEO; Anthony J. DeJohn, Director of Operations and VP of Intellectual Property; and Gary M. Zeiss, VP of Corporate Transactional Group.
Capabilities/Capacities: e-Discovery and document review, intellectual property, corporate transactional and legal research and support.
Processes or Certifications Achieved: Six Sigma principles.
Clients: Am Law 100 law firms, Fortune 500 companies and national legal organizations.
The Bottom Line:
Founded in 2004, LawScribe is owned and operated by fully qualified US and UK attorneys and hence most of their clients are law firms. In addition to offering a full spectrum of LPO type services, LawScribe has also formed a joint venture with International Litigation Services (ILS), a global leader in document organizing and analysis technologies, to launch synerge. The synerge offering makes LawScribe the first LPO to offer a per-document price for the entire e-discovery process (from collection through review).
LawScribe envisions itself to become a global leader in LPO and to maintain its position in the industry as a leading voice on outsourcing issues such as accreditation, best practices, self regulation, standards and certifications.
Further Reading:
“LawScribe Aims at Global Leadership in LPO.” Diplomatist Plus. November-December 2007.
6.7. Mindcrest
Headquarters:
One East Wacker Dr.
Suite 2900
Chicago, IL 60601
USA
Phone: 1.312.467.9744
Other Locations: Mumbai, New York City, Pune, San Francisco and Washington DC.
Website: http://www.mindcrest.com
Founded: 2001
Revenues: US$1,359,450 (Dunn & Bradstreet estimate)
Key Personnel: Ganesh Natarajan, President & CEO; George Hefferan, Vice President, Sakes And General Counsel; Michael Duffy, Vice President, Legal Services; Teju Deshpande, Vice President, Client Services; Rohan Dalal, Managing Director, India; Michelle Vega, General Manager, Legal Services; Deirdre Byrne, General Manager, Legal Services and Professional Development; Colleen McGill, Director, Legal Services.
Capabilities/Capacities: Litigation support, contracts management, compliance and legal research, legal analytics and real estate.
Processes or Certifications Achieved: ISO27001:2005 certification, Six Sigma, eSCM and PMI.
Clients: Global corporations and law firms. Industries covered include: Consulting, Financial Services, Healthcare, Logistics, Media, Manufacturing, Real Estate, Pharmaceuticals, Retail, Technology and Telecom.
The Bottom Line:
Founded in Chicago in 2001, Mindcrest now has more than 700 attorneys in the USA and India and currently has three primary verticals that are focused on what it considers to be high value LPO services: litigation support, document and contract review and legal analytics. In addition, Mindcrest is focused on achieving both scale and margins when it comes to offering LPO services.
Further Reading:
“Legal outsourcer Mindcrest taps India for talent.” Enterprise City by Crain’s. January 2010.
“Mindcrest India dreams big, expansion plans in the works.” Bar & Bench. September 2009.
6.8. Pangea3
Headquarters:
New York
Pangea3 LLC
18 East 41st Street
18th Floor
New York, NY 10017
USA
Phone: 1.212.689.3819
Mumbai
Pangea3 Legal Database Systems Pvt. Ltd.
102-B, Ground Floor
Leela Business Park
Andheri-Kurla Road
Andheri East, Mumbai 400 059
India
Toll Free: 1.866.394.7414
Phone: 91.22.3092.2206
Website: http://www.pangea3.com
Founded: 2004
Revenues: US$8.1 million (2008)
Key Personnel: Sanjay Kamlani, Co-Chief Executive Officer; David Perla, Co-Chief Executive Officer; Mohan Ayyangar, Chief Operating Officer; Naveen Gupta, Chief Finance Officer; Antony Alex, Managing Director, Legal Services (India); Brian Allan, Vice President, Legal Services (Europe); Kevin Colangelo, General Counsel and Vice President, Legal Services; Jonathan Goldstein, Vice President and Managing Director, Legal Services; Greg McPolin, Vice President and Managing Director, Litigation Services; Brajesh Mohan, Vice President
Intellectual Property Services; Marilyn Primiano, Vice President, Legal Services (Europe); Himanshu Goswami, Assistant Vice President, Corporate Legal Services (India); Umair Muhajir, Assistant Vice President
Litigation Services; Christopher Wheeler, Assistant Vice President, Litigation and Risk Management; Emily Henry, Director Legal Services; Chris Smyth, Director Intellectual Property Services; and Christina Wojcik,
Director Legal Services.
Capabilities/Capacities: Corporate law, patent & IP litigation, e-Discovery & litigation, legal research and business & competitive intelligence.
Processes or Certifications Achieved: Six Sigma and ISO 27001:2005 Information Security and Security Management Systems certifications.
Clients: More than one hundred Fortune 1000 corporations and Am Law 250 law firms in the financial services, real estate, manufacturing, electronics, consumer goods, telecommunications, food and beverage and healthcare industries.
The Bottom Line:
Founded in 2004, Pangea3 has become one of the largest LPO firms in the world by providing tailored business information and legal research solutions to corporations and law firms. The firm also emphasizes the integration of its legal support activities with its high-end legal research, business and competitive intelligence service lines. Moreover and rather than utilize off-the-shelf products, Pangea3 has developed and integrated products that address specific aspects of a client’s business.
For 2010, Pangea3 plans to boost its 350 LPO staff, which also includes 280 fee-earners, to 500 staff in total and this number will continue to grow in 2011 and beyond. In addition, Pangea3 is also reported to be receiving mandates predominantly from corporate legal departments rather than law firms.
Further Reading:
“Pangea3 CO-CEO Discusses the Changing Dynamics of Legal Outsourcing.” The Economic Times. January 05, 2009.
6.9. Quislex
Headquarters:
757 Third Avenue
Suite 2115
New York, NY 10017
USA
Phone: 1.212.376.5601
Other Locations: Hyderabad (India).
Website: http://www.quislex.com
Founded: 2004
Revenues: US$95,000 (Dunn & Bradstreet estimate)
Key Personnel: Sirisha Gummaregula, Chief Operating Officer (COO); Andrew Goodman, Executive Director Litigation Services; Michel Sahyoun, Senior Vice President, Client SolutionsChief Technology Officer (CTO); and Ram Vasudevan, Chief Executive Officer (CEO).
Capabilities/Capacities: Litigation services, antitrust, contract review, contract management, mergers & acquisitions, research and real estate.
Processes or Certifications Achieved: ISO/IEC 27001:2005, ISO 9001:2008, SAS 70 Type II Service Provider and Six Sigma.
Clients: Fortune 500 companies, financial institutions, global investment banks, major technology companies, Am Law 100 law firms, specialized litigation firms and legal publishers.
The Bottom Line:
Founded in 2004 and led by experienced attorneys from Skadden Arps, Sidley Austin and Shearman & Sterling and Fortune 500 firms, QuisLex was among the first LPOs to achieve ISO/IEC 27001:2005 and ISO 9001:2008 certifications. In addition and through a wholly owned subsidiary, SQ Global Solutions, QuisLex also has the capability to staff a project with a mix of India based permanent attorneys and US based temporary attorneys. This ratio will depend on client requirements and can easily be changed during the course of the project.
Further Reading:
QuisLex profiled by Simon Marks on The NewsHour with Jim Lehrer. April 8, 2009.
QuisLex COO Sirisha Gummaregula interviewed on David Brown’s public radio documentary “India Rising” co-sponsored by the Stanley Foundation. March 25, 2009
6.10. UnitedLex
Headquarters:
12980 Foster Street, Suite 390
Overland Park, Kansas 66213
USA
Phone: 1.913.685.8900
Other Locations: Gurgaon (India) and the UK.
Website: http://www.unitedlex.com
Founded: 2007
Revenues: US$3,000,000 (Dunn & Bradstreet estimate)
Key Personnel: Daniel Reed, Chief Executive Officer; Ajay Agrawal, Chief Solutions Officer; Anup Bhasin, Chief Operating Officer; Lata Setty, Chief Intellectual Property Officer; Joseph E. Root, Chief Patent Counsel; Dave Deppe, President, Litigation Services; Ernest R. Higginbotham, Senior Vice President, General Counsel, Government Affairs; Piyush Gupta, Senior Vice President, Legal Services; Matt Katz, Senior Vice President, General Counsel; Shelly Dalrymple, Senior Vice President, Global Litigation Services; Gregory J. Spicer, Executive Vice President, Litigation Services; Phil Goodin, Vice President, Litigation Services; Rahul Bhalla, Vice President, Intellectual Property (Delivery).
Capabilities/Capacities: Litigation, contracts and sourcing, intellectual property, immigration and law firm support.
Processes or Certifications Achieved: ISO 27001:2005 and Six Sigma.
Clients: Fortune Global 500 and AmLaw 100
The Bottom Line:
Founded in 2007 and with offices in India, the USA and the UK, UnitedLex offers a blend of consulting and technology driven outsourcing solutions to both Fortune 500 and AmLaw 100 firms. Moreover and given that mergers, bankruptcies and liquidations are a specialty of the firm, business soared in 2009.
In addition and in February of 2009, UnitedLex announced a strategic alliance with the Huron Consulting Group, a leading provider of financial and operational consulting services. This alliance allows both companies to deliver high-quality multi-shore litigation document review services to clients facing complex litigation. The alliance also combined Huron’s approximately 1,000 seats in the US with UnitedLex’s 600 seats in India to create one of the world’s largest integrated document review solutions provider.
Further Reading:
“Profile of a Large Offshore Legal-Service Provider Based in India.” Law Department Management. December 22, 2008
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Great… Thanks for sharing us your review… I like the way you show us your point, very interesting!
Interesting report, I enjoyed reading the “Ethical Implications of LPO”. I am planning to start my own LPO soon, and this report helped me a lot.