LPO India-now and future

October 20, 2008

The offshore industry of India is plagued by different issues and we have discussed a lot of them in our previous discussions. The situation in not better yet and there is bleak chance that it will recover soon—a long-term potential and perspective is what industry experts are relying on. At the same time, legal process outsourcing (LPO) companies are hiring a good number of new professionals because of the demand of litigations services from the USA is on all-time high. It is calculated that by outsourcing their legal and litigation back-office work to Indian vendors, US companies can save about 70 per cent in costs, which is quite considerable and demands much analysis of the future of this industry.

The hiring spree among the Indian LPO companies is quite big—it is expected that with a period of 6-12 months, many Indian companies would be doubling their strength in order to withstand the increase in work from USA. One point here needs some mention of something that we discussed earlier—LPO of India again seeks its most potential from US and not from other countries of Europe or South American countries. However, at present, the potential of LPO industry of India, like IT-BPO sector, lies mainly in US. But it can be easily expected and foreseen that it will grow to different countries. The main thing that Indian LPO companies would need to take care is that they keep their quality of services intact. Like they did for IT industry, they will need to provide peerless services so that companies looking to outsource their legal requirements should feel it all okay to give the work to Indian companies.

To confirm the demand of increase workflow, we take the words of Mr. Sanjay Kamlani, Co-Founder & Co-CEO of LPO firm Pangea3. He has stated: “In the last six months alone, our revenues have risen by over 100 per cent as US companies and law firms seek to outsource work related to electronic discovery and bankruptcy litigations. In order to cater to the incremental volumes, we need to make substantial additions to our workforce.” You and I can well imagine the positive pressure that these LPO companies are facing—no wonder that India need to input heavily on development and recruitment of technical people, infrastructure and policies that can attract continuous flow of business even if the global economy stabilizes. Companies should not expect that the workflow is there because of US meltdown—once companies start depending upon LPO companies in India for their back-office workload, there is need to increase the efficacy of their services and to provide optimal solutions for their needs. There is a demand of vendor collaboration so that companies can outsource all their needs to one vendor and they can extend the needed services from their own pool of collaborated vendors. This, as the experts expect, can boost any BPO company’s image to quite good extent.

The LPO industry in India presently deals in there different categories of services that differ on the basis of work involved. The first one of them is low-end work like record keeping; the second category includes middle-level services like legal advice and HR mobility; and the third category involves high-end legal advisory services. However, as per the present scenario and for some in future, the growth areas for the LPO industry in India are expected to include work in litigation document review services, contract management services, and IP services. So companies who are looking to enhance their appeal for LPO work can concentrate on these areas and make a start leading to the growth and development of their services as and when the time comes.


Comments

11 Responses to “LPO India-now and future”

  1. business process outsourcing on October 20th, 2008 6:51 am

    Hi, very informative blog. Thanks for giving us the information about LP companies.

  2. Dan on November 24th, 2008 8:32 pm

    Very impressive! I dont know much about LPO, but I did try BPO once in a while.
    It’s called BPOVIA, a leading virtual assistant and Knowledge process outsourcing (KPO) service provider, which is the only virtual assistant service provider ever been nominated for “Red Herring 100 Asia” Awards 2008.

  3. Growth of Knowledge Process Outsourcing (KPO) | Outsource Portfolio on December 30th, 2008 7:03 am

    […] Issues:Some knowledge work like Medicine, Medical tourism, Law, and Accounting limits the scope of services that can be outsourced to other countries. The […]

  4. v.k.wasnik on March 30th, 2009 9:36 am

    We r ateam of lawyers based at Thane/Mumbai. The head mr. V.K.Wasnik although specialised in labour and industrial law is a hard litigator in industrial laws. Besides our specialisation , we also take up matters pertaining to corporates in respect of merger,winding up petion sand property matters.
    We seek alliance from reputed law firms for any legal ,paralegal work or support services including lpo.
    Thanks
    V.K.WASNIK

  5. V.K.Wasnik on April 5th, 2009 1:26 am

    I am an advocate by profession.Specilised in labour and Indstrial litigation. Advises many corporates in labour related matters and representing in high court,lower courts in Thane /Mumbai. with vast hands on experience I wish to have litigation support work or legal/paralegal jobs on outsoursing basis. Interested may please contact me on [email protected] cell no.
    9820145302.we r located at Thane Mumbai. Can have work centres at Mumbai and Nagpur.

  6. V.K.Wasnik on April 5th, 2009 1:27 am

    publish the above and add in profile

  7. JINDAL RAJESH on April 10th, 2009 7:09 am

    I AM AN ADVOCATE BY PROFESSION SPECILISED IN ARBITRATOR AND TAXATION IN INDIA AND GOT MANY COMPANY LIKE CITI FINANCIAL AND MANY MORE. I WISH TO HAVE WORK THIS FILED ON OUTSOURSING BASIS.

  8. lloyd on May 25th, 2009 2:38 am

    does a person studing 4 law can work in a lpo

  9. LPO on March 30th, 2010 2:34 am

    LPO will have good growth in Medical domain, as companies need more legal help in rewriting the policies due to the new healthcare bill

  10. Rakesh Sanghi on May 27th, 2010 6:21 am

    Legal processing outsourcing does indeed appear to be very lucrative for a middle level Lawyer in India but the fact of the matter is that litigating is just like a drug and grows on you as a habit and once a Lawyer is a victim of litigation, he just cannot let go and cannot settle down for a humdrum corporate Job, of course, I hasten to add that the aforesaid view is my personal view and brother Advocates having a larger IQ would definately have a different view point on the subject.

    I only know that there are no free lunches and a Lawyer has to sacrifice a lot in terms of practice in order to devote his time for LPO work, which also appears to be elusive.

  11. arjun on July 12th, 2010 7:55 am

    Sir I Am First Year LLB Student Please Guide Me For The L P O Carrier.

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