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Infosys Wins Top Industry Awards for Large Outsourcing Relationships

April 4, 2010

* Infosys Technologies wins two of the Outsourcing industry’s top customer-focused awards for the company’s best practices in client management of large outsourcing relationships.
* “Best Partnership” was awarded to Infosys and its client, Openreach (a BT Group Business), a United Kingdom-based installation and maintenance communications provider. Infosys was recognized for its flexible partner-centric approach that allows clients to execute the company’s sourcing solutions within clients’ own processes and frameworks.
* Infosys also won the “Best in Show” award for its ability to manage large complex relationships in which Infosys aligns its comprehensive solutions with clients’ business goals. Here Infosys was recognized for having a responsive account management structure, along with robust capabilities in solution architecting, transition planning and execution, governance and performance management.
* The Best in Show and Best Partnership awards were presented by the Outsourcing Institute and Vantage Partners.

Key Quotes

* Client Quote: “Over the last three years, Infosys has become a trusted business partner for Openreach thanks to excellent relationship management, a robust governance structure and detailed performance tracking,” Neil Rice, General Manager for Outsourced Operations, Openreach. “This resulted in cross-company teams seamlessly working together across multiple initiatives aimed at improving customer experience, driving down costs and enhancing revenue through new services. In a tough environment these initiatives have helped Openreach reduce its operating costs, bring about process efficiency improvements and also launch new products in the market.”
* Award Organization Quote: “As an industry-driving provider of business and technology outsourcing solutions, Infosys stood out as an organization that can effectively tackle the business and market challenges associated with managing customer relationships,” said Frank Casale, CEO of the Outsourcing Institute.
* Infosys Quote: “Being recognized two years in a row for the ‘Best in Show’ award is proof positive that Infosys’ focus and investments in strengthening capabilities to manage large complex relationships is paying off,” said Suketu Patel, Vice President and Head of the Strategic Global Sourcing Group, Infosys Technologies Ltd.”

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