Datamonitor’s 2010 Black Book of Outsourcing Ranks Aon Hewitt As Top HRO

April 1, 2011

Aon Corporation’s global human resource outsourcing and consulting business, Aon Hewitt said that has been ranked as the leader in HR Outsourcing (HRO) in Datamonitor’s 2010 Black Book of Outsourcing.

Datamonitor is a global business analyst. It performed a survey on the Internet of about 800 HRO clients worldwide in 2010. The survey looked at customer satisfaction with repect to outsourced services. This included benefits administration.

According to the results of the survey, Aon Hewitt secured the top rank as the best HRO provider in 10 categories of a total of 11. The categories include partnership approach, problem resolution, skills and resources and risk mitigation. But the most impressive of Aon Hewitt’s accomplishments was its top ranking in the customer satisfaction for benefits administration and HRO. It lead the benefits administration provider category by almost 20 percent in terms of customer satisfaction.

Eamonn Kennedy, research director at Datamonitor said in a statement in a press release, “Clearly, these results suggest Aon Hewitt is the front runner in the HRO and benefits administration space,” adding,  “Earning the top spot in 10 of 11 categories, and a number two ranking in the eleventh, speaks to the depth and breadth of Aon Hewitt’s solutions and expertise. In the rebounding HRO industry, Aon Hewitt is well positioned to benefit from the renewed interest.”

The Datamonitor report included companies providing recruitment and staffing, benefits administration, records management, performance management, development and training services.

CEO, HR business process outsourcing Aon Hewitt, Jim Konieczny told, “It’s an honor to be recognized by Datamonitor and our clients.” He added,  “We’re pleased that the quality of our service, the strength of our relationships, and our continuous innovation are delivering meaningful results for our clients.”

The report also highlighted the HRO industry performance was at its peak in the period, January-October, 2010 since the recent recession.


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