Case Study: How Cloud Extend for Salesforce Integrates complex sales efforts for PSA Insurance & Financial Services
September 6, 2011

Listen to the podcast. Find it on iTunes/iPod. Read a full transcript or download a copy. Learn more. Sponsor: Active Endpoints. Read more

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The Rise of China BPO
November 27, 2010

China is seeing tremendous growth in general and its BPO sector is no exception. Choosing China is not considered a risky proposition anymore as China BPO is no longer in its infancy. The key is to pick the right processes and to work with the right providers that adhere to global standards. The whitepaper discusses China as a viable alternative to India for BPO work, China’s prominence as an East-Asian hub, and recent actions China has taken to mitigate its previous challenges to foreign investment.

To read the entire white paper download the PDF

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Evaluating IT Rural Sourcing and Project Center models and drivers
June 27, 2010

Project-Center based IT Outsourcing alternatives can provide solutions to many of the issues and challenges present in more traditional captive and staff augmentation delivery models. Read more

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