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1. Introduction
Up until recently, the legal profession experienced few if any dramatic changes in how they operate. However and in the last few years, the rise of new technologies combined with the renewed drive to cut costs in the wake of the global downturn has increasingly forced law firms and corporate legal departments alike to reevaluate how they operate and to consider outsourcing the more mundane tasks associated with the legal profession. This has led to the rise of legal process outsourcing (LPO) along with numerous new and unfamiliar firms, many of which are based offshore, to specialize in providing LPO services to both law firms and corporate legal departments. Read more
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1. Overview
While the Philippines has clearly emerged as a maturing alternative to India for both call center and BPO work, the country is also increasingly attempting to position itself as the next major knowledge process outsourcing (KPO) hub. However, the United Nations Conference on Trade and Development’s (UNCTAD) 2009 Information Economy Report cited increasing geographic diversification as a threat to the Philippines’ share of the global outsourcing market while the country itself continues to score low in various competitive reports for its poor business and investment climate. Hence, does the Philippines, a country that also has a much smaller population than India, really have the potential to maintain its position as the number one alternative to India and move up the value chain to become a major global KPO player? Read more
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1. Overview
While Vietnam has clearly emerged as an alternative to China for manufacturing work, the country is also increasingly showing up on the radar screen of companies seeking an alternative destination for outsourced IT work and outsourcing in general. However, does Vietnam, a country more known for exporting basic commodities and manufactured goods, really have the potential to become a major IT services and outsourcing player? Read more
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1. Overview
In the same manner that Mexico has established itself as a nearshore manufacturing alternative to China, the country is also increasingly showing up on the radar screen of companies seeking a nearshore alternative to India for IT services or outsourcing related work. In fact and in the latest A.T. Kearney Global Services Index, Mexico ranked #11 (between Vietnam and Brazil) out of 50 countries surveyed and this ranking has not significantly fluctuated since the index’s inception in 2004 when the country ranked #14 out of twenty-five countries surveyed. However, does Mexico really have the potential to establish itself as the premier nearshore alternative to and even compete head-to-head with India? Read more
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Is outsourcing just about savings in expenses? Are shared services just about labor and rental costs? In fact, much more is at stake in the global insourcing and outsourcing game… Read more
Written by Magdalena Szarafin · Filed Under Research Articles | 7 Comments
1. Overview
While India remains the undisputed leader of the global IT services and outsourcing industries, China has increasingly shown up on the radar screen of companies who are seeking an alternative location for third party outsourcing or for setting up a shared services operation. In fact and in the latest A.T. Kearney Global Services Index, China once again ranked #2 (between India and Malaysia) out of 50 countries surveyed and this ranking has not changed since the index’s inception in 2004. However, does China really have the potential to become a global IT services and outsourcing dragon? Read more
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There is some irony in the fact that India has long been at the forefront of the quality movement in business process outsourcing (BPO) and outsourcing in general. After all and at least on the surface, India appears to be one of the most chaotic and volatile societies on earth and Indians themselves are known for being confrontational, energetic and willing to break rules – nearly all the time. Read more
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In recent years, Recruitment Process Outsourcing (RPO) has increasingly become a standard tool used by HR departments to bring higher quality, lower costs, and better speed to talent acquisition and talent management initiatives.
Written by JohnU · Filed Under Research Articles | 3 Comments
Outsourcing and offshoring business processes and IT functions in particular is no longer a simple matter of choosing between a couple of providers with locations in India or Ireland. The emergence of so many new providers with different sets of capabilities along with numerous potential offshore, nearshore and even homeshore locations has created a new complex global delivery paradigm known as multisourcing. Read more
Written by JohnU · Filed Under Research Articles | 3 Comments



