Reducing cost of regulatory compliance
February 12, 2012

This post is not meant for the average company which has to worry about SOX and standard privacy laws. It post is based on my experiences of working for a large international bank which did a lot of outsourcing, but did not know well how to translate the large amount of national and international laws and regulations into a manageable and cost effective control and monitor framework. Read more

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Protected: Recruitment Process Outsourcing (RPO) – Top Ten Service Providers
August 18, 2010

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Legal Process Outsourcing (LPO) – Top Ten Service Providers
May 15, 2010

1. Introduction
Up until recently, the legal profession experienced few if any dramatic changes in how they operate. However and in the last few years, the rise of new technologies combined with the renewed drive to cut costs in the wake of the global downturn has increasingly forced law firms and corporate legal departments alike to reevaluate how they operate and to consider outsourcing the more mundane tasks associated with the legal profession. This has led to the rise of legal process outsourcing (LPO) along with numerous new and unfamiliar firms, many of which are based offshore, to specialize in providing LPO services to both law firms and corporate legal departments. Read more

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The Philippines: Is it the next KPO hotspot?
March 20, 2010

1. Overview
While the Philippines has clearly emerged as a maturing alternative to India for both call center and BPO work, the country is also increasingly attempting to position itself as the next major knowledge process outsourcing (KPO) hub. However, the United Nations Conference on Trade and Development’s (UNCTAD) 2009 Information Economy Report cited increasing geographic diversification as a threat to the Philippines’ share of the global outsourcing market while the country itself continues to score low in various competitive reports for its poor business and investment climate. Hence, does the Philippines, a country that also has a much smaller population than India, really have the potential to maintain its position as the number one alternative to India and move up the value chain to become a major global KPO player? Read more

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Vietnam: Asia’s Newest IT and Outsourcing Tiger
January 28, 2010

1. Overview
While Vietnam has clearly emerged as an alternative to China for manufacturing work, the country is also increasingly showing up on the radar screen of companies seeking an alternative destination for outsourced IT work and outsourcing in general. However, does Vietnam, a country more known for exporting basic commodities and manufactured goods, really have the potential to become a major IT services and outsourcing player? Read more

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“So Near”: Mexico’s Potential as a Nearshore IT Services and Outsourcing Leader
December 8, 2009

1. Overview
In the same manner that Mexico has established itself as a nearshore manufacturing alternative to China, the country is also increasingly showing up on the radar screen of companies seeking a nearshore alternative to India for IT services or outsourcing related work. In fact and in the latest A.T. Kearney Global Services Index, Mexico ranked #11 (between Vietnam and Brazil) out of 50 countries surveyed and this ranking has not significantly fluctuated since the index’s inception in 2004 when the country ranked #14 out of twenty-five countries surveyed. However, does Mexico really have the potential to establish itself as the premier nearshore alternative to and even compete head-to-head with India? Read more

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Looking for new outsourcing opportunities? – Enter Germany
October 19, 2009

Is outsourcing just about savings in expenses? Are shared services just about labor and rental costs? In fact, much more is at stake in the global insourcing and outsourcing game… Read more

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Enter the Dragon: China’s Potential as a Global IT Services and Outsourcing Leader
October 11, 2009

1. Overview
While India remains the undisputed leader of the global IT services and outsourcing industries, China has increasingly shown up on the radar screen of companies who are seeking an alternative location for third party outsourcing or for setting up a shared services operation. In fact and in the latest A.T. Kearney Global Services Index, China once again ranked #2 (between India and Malaysia) out of 50 countries surveyed and this ranking has not changed since the index’s inception in 2004. However, does China really have the potential to become a global IT services and outsourcing dragon? Read more

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Methods and Tools for Achieving Quality in BPO and ITO
September 3, 2009

There is some irony in the fact that India has long been at the forefront of the quality movement in business process outsourcing (BPO) and outsourcing in general. After all and at least on the surface, India appears to be one of the most chaotic and volatile societies on earth and Indians themselves are known for being confrontational, energetic and willing to break rules – nearly all the time. Read more

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Recruitment Process Outsourcing (RPO): Talent acquisition for the new millennium
July 12, 2009

In recent years, Recruitment Process Outsourcing (RPO) has increasingly become a standard tool used by HR departments to bring higher quality, lower costs, and better speed to talent acquisition and talent management initiatives.

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