Protected: Vietnam: Asia’s Newest IT and Outsourcing Tiger
January 28, 2010

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“So Near”: Mexico’s Potential as a Nearshore IT Services and Outsourcing Leader
December 8, 2009

1. Overview
In the same manner that Mexico has established itself as a nearshore manufacturing alternative to China, the country is also increasingly showing up on the radar screen of companies seeking a nearshore alternative to India for IT services or outsourcing related work. In fact and in the latest A.T. Kearney Global Services Index, Mexico ranked #11 (between Vietnam and Brazil) out of 50 countries surveyed and this ranking has not significantly fluctuated since the index’s inception in 2004 when the country ranked #14 out of twenty-five countries surveyed. However, does Mexico really have the potential to establish itself as the premier nearshore alternative to and even compete head-to-head with India? Read more

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Looking for new outsourcing opportunities? – Enter Germany
October 19, 2009

Is outsourcing just about savings in expenses? Are shared services just about labor and rental costs? In fact, much more is at stake in the global insourcing and outsourcing game… Read more

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Enter the Dragon: China’s Potential as a Global IT Services and Outsourcing Leader
October 11, 2009

1. Overview
While India remains the undisputed leader of the global IT services and outsourcing industries, China has increasingly shown up on the radar screen of companies who are seeking an alternative location for third party outsourcing or for setting up a shared services operation. In fact and in the latest A.T. Kearney Global Services Index, China once again ranked #2 (between India and Malaysia) out of 50 countries surveyed and this ranking has not changed since the index’s inception in 2004. However, does China really have the potential to become a global IT services and outsourcing dragon? Read more

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Methods and Tools for Achieving Quality in BPO and ITO
September 3, 2009

There is some irony in the fact that India has long been at the forefront of the quality movement in business process outsourcing (BPO) and outsourcing in general. After all and at least on the surface, India appears to be one of the most chaotic and volatile societies on earth and Indians themselves are known for being confrontational, energetic and willing to break rules – nearly all the time. Read more

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Recruitment Process Outsourcing (RPO): Talent acquisition for the new millennium
July 12, 2009

In recent years, Recruitment Process Outsourcing (RPO) has increasingly become a standard tool used by HR departments to bring higher quality, lower costs, and better speed to talent acquisition and talent management initiatives.

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Multisourcing: A truly global outsourcing delivery model
June 29, 2009

Outsourcing and offshoring business processes and IT functions in particular is no longer a simple matter of choosing between a couple of providers with locations in India or Ireland. The emergence of so many new providers with different sets of capabilities along with numerous potential offshore, nearshore and even homeshore locations has created a new complex global delivery paradigm known as multisourcing. Read more

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Nearshoring: Outsourcing to India without the pain
June 22, 2009

In recent years, three offshoring models have emerged – outsourcing to distant locations, homeshoring (that is, keeping the work at home) and nearshoring (a compromise solution) – with the later model increasingly offering a more competitive and attractive alternative to the other two offshoring models.

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Managing Offshore Software Teams
May 29, 2009

The effect of Globalization touched all industries and jobs; software development is no different. Now a days software developers working for a company are physically separated with each other and they may be in different timezones within in a country or anywhere in the world. Companies often outsource software development projects to countries like India, China, Russia, etc. and they also started using crowdsourcing web sites for all their software development efforts. Read more

Written by Mani Malarvannan · Filed Under Research Articles | 2 Comments 

Growth of Remote Infrastructure Management Outsourcing
March 29, 2009

Remote Infrastructure Management Outsourcing, (RIMO) is a growing trend among the outsource providers to deliver IT infrastructure management services remotely either from onshore, nearshore or from offshore locations. In the past customers were reluctant to outsource infrastructure management services to offshore locations but now that trend are changing. Recently India based HCL won a major infrastructure outsource deal from Reader’s Digest Association, Inc. and from Xerox. Read more

Written by Mani Malarvannan · Filed Under Research Articles | 3 Comments