Reading the tea leaves: What the past and the present tells us about the future of outsourcing
January 1, 2010

Looking back into the past, various forms of globalization have ebbed and flowed and this history, along with the present trends in the areas of regulation, trade and immigration, hold clues about the future of outsourcing. Hence, and depending on how one wants to read the tea leaves, this future may hold significant promise or future pain for those whose livelihoods depend upon it. Read more

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Beyond costs: Achieving operational excellence in outsourcing
November 18, 2009

In today’s difficult economic and competitive environment, going beyond cost to achieve operational excellence is the core requirement of any industry and an increasingly crucial determinant of success for BPO and outsourcing vendors in particular. Read more

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Shared services and BPO: How to achieve optimum in real time?
November 15, 2009

When have you personally visited your bank for the last time? Three years ago? Or: you don’t remember it? Modern technology makes it possible: You can use different services, offered by parties located world-wide having the Internet access and telephone connection.
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Legal Process Outsourcing (LPO): A sunshine outsourcing sector
November 3, 2009

In recent years, legal process outsourcing (LPO) has emerged as a sunrise outsourcing industry offering a huge potential cost savings for both law firms and corporations with large legal departments along with significant opportunities for outsourcing vendors and offshore locations. Read more

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When outsourcing fails: How to avoid driving off a cliff?
September 27, 2009

Over the last decade, outsourcing has evolved into a standard global business practice that is considered by some to be a silver bullet that allows an organization to become more efficient and to lower overall operating costs. However, while the benefits of outsourcing along with numerous successful outsourcing case studies are often cited, there are very few specific examples reported of outsourcing failures and even fewer studies that report actual statistics about such failures. Read more

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Que viva España! – Shared services in the heart of Catalonia (weekend impressions)
September 21, 2009

What would you do with burnt toast? Would you put some jam into it, scrape it or put another slice on? Gemba, muda, kaizen – what are actually these concepts about? What are the characteristics of the world-class companies? Are shared services just about cost? Working capital: How do the bigger than Canon, Disney, Intel, McDonald’s, Mitsubishi Electric and Volvo manage it? Read more

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Shared services in the heart of Catalonia
August 17, 2009

Have you already had the possibility to make some days holiday this year? And have you already known that the first tourist destination of Spain is Catalonia? Yes, it is the first address where you can spend your holiday. But… What about shared services? Read more

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Research-based pharmaceutical companies having a… headache
August 13, 2009

Research-based pharmaceutical companies have found a medicine against a headache they have. Headache – due to increasing costs and risks among other. However, they did not have to discover this medicine – that have been known for a long time… Read more

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Cheap deals of today – Are they really a bargain of tomorrow?
August 5, 2009

Shared service centers in Prague, Budapest, Lodz, Poznan, Warsaw, Wroclaw, Krakow… The prospects were promising, the objectives were ambitious and the plans seemed to be realistic. But a few things have not been taken into consideration… Read more

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Financial crisis: Do we really have a reason to panic?
August 2, 2009

Is it possible to make much more profit than revenue – and that in the time of crisis? Yes, it is. Is it also possible to generate positive cash flows reporting decreasing revenues? – It is also possible, let’s learn, how to manage it. Read more

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