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Outsourcing with Solvency II in mind
August 5, 2010

Where within banks the Basel II implementation projects come to an end, are European insurers burning the midnight oil to get Solvency II implemented before the end of 2012. The Solvency II legislation is aimed at improving risk management practices within insurance companies and providing better protection for policyholders. For this purpose, the legislation demands: Read more

Written by François Zielemans · Filed Under Articles | 2 Comments 

What contributes to the success of LPO
July 24, 2010

LPO is not a new phenomenon, driven by the competition, temptation of lower cost and client’s preference to have quality work with lower cost led to the emergence of Legal Process Outsourcing in 1995. US based Bickel and Brewer was the first law firm to outsource its legal processes to India in this regard. Thereafter, many LPO’s got established and some of LPO’s were closed down as they were not able to get the projects and not able to convince the benefits what the LPO industry is offering for its clients. Read more

Written by sadanand · Filed Under Articles | 5 Comments 

IT-BPO provider? – Try to be as Germanic as possible!
May 25, 2010

To be successful as an outsourcing service provider you should put yourself in your client’s shoes. If you provide your services to other geographical destinations, try to consider their specialities as language, culture, the way of doing business and other local factors. And if you want to do business with Austrian, German or Swiss customers, try to be as Germanic as possible. Read more

Written by Magdalena Szarafin · Filed Under Articles | 3 Comments 

The (dis)advantages of sourcing governance models
April 26, 2010

The last decade has seen an increased awareness that a successful outsourcing relationship depends on more than a good service description alone. Especially in situations where the outsourced service is immature (early in its lifecycle), innovative and subject to many changes, provides a contract only limited means to mitigate operational vendor risk (=not getting what you need due to failing processes, systems or people from the vendor). The key words for these strategic, high risk engagements are trust and relationship. Read more

Written by François Zielemans · Filed Under Articles | 5 Comments 

Reputation risk outsourcing is underestimated
March 22, 2010

The outsourcing of activities is a trend which started in the seventies with car manufacturers and has since then progressed into almost every aspect of our economy. The main drivers behind this trend were technological advances and the breaking down of national trade barriers. Read more

Written by François Zielemans · Filed Under Articles | 4 Comments 

Reading the tea leaves: What the past and the present tells us about the future of outsourcing
January 1, 2010

Looking back into the past, various forms of globalization have ebbed and flowed and this history, along with the present trends in the areas of regulation, trade and immigration, hold clues about the future of outsourcing. Hence, and depending on how one wants to read the tea leaves, this future may hold significant promise or future pain for those whose livelihoods depend upon it. Read more

Written by JohnU · Filed Under Articles | 2 Comments 

Beyond costs: Achieving operational excellence in outsourcing
November 18, 2009

In today’s difficult economic and competitive environment, going beyond cost to achieve operational excellence is the core requirement of any industry and an increasingly crucial determinant of success for BPO and outsourcing vendors in particular. Read more

Written by JohnU · Filed Under Articles | 2 Comments 

Shared services and BPO: How to achieve optimum in real time?
November 15, 2009

When have you personally visited your bank for the last time? Three years ago? Or: you don’t remember it? Modern technology makes it possible: You can use different services, offered by parties located world-wide having the Internet access and telephone connection.
Read more

Written by Magdalena Szarafin · Filed Under Articles | 5 Comments 

Legal Process Outsourcing (LPO): A sunshine outsourcing sector
November 3, 2009

In recent years, legal process outsourcing (LPO) has emerged as a sunrise outsourcing industry offering a huge potential cost savings for both law firms and corporations with large legal departments along with significant opportunities for outsourcing vendors and offshore locations. Read more

Written by JohnU · Filed Under Articles | 2 Comments 

When outsourcing fails: How to avoid driving off a cliff?
September 27, 2009

Over the last decade, outsourcing has evolved into a standard global business practice that is considered by some to be a silver bullet that allows an organization to become more efficient and to lower overall operating costs. However, while the benefits of outsourcing along with numerous successful outsourcing case studies are often cited, there are very few specific examples reported of outsourcing failures and even fewer studies that report actual statistics about such failures. Read more

Written by JohnU · Filed Under Articles | 4 Comments 

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