The Indian BPO industry is moving from efficiency to effectiveness while focusing on re-engineering themselves in order to deliver transformational impact to customers. The industry is developing future-ready solutions by following a verticalized approach by developing in-depth capabilities across verticals and creating customer impact through service delivery excellence. Despite the rise of several alternative sourcing locations, the Indian BPO industry continues to maintain its edge accounting for over 37 per cent of total global sourcing BPO revenues. Read more
Wipro Infotech and Qatar Airways, today announced a long term strategic engagement which will leverage competencies of both organizations to create greater value and more efficiency for the global airline. Read more
Reduced costs and higher user satisfaction with cloud-based talent management platform
Infosys and Hudson Opens in a new window, a global talent solutions companywith expertise in leadership and specialised permanent and contracting recruitment, RPO and talent management , today announced the successful implementation of the Infosys TalentEdge platform.
Hudson’s businesses in Australia and New Zealand are using Infosys TalentEdge to streamline payroll and billing for more than 2,000 temporary and contract staff managed for Hudson clients, as well as to handle payroll for Hudson’s own 600 employees in the region. Hudson has already posted significant savings when it comes to process efficiencies, technology, management and support time, and even real estate costs since it adopted the cloud-based platform 18 months ago. Cost reduction, however, was a secondary driver to quality and innovation, according to Hudson.
“Our legacy payroll and billing systems were siloed, inefficient and nearing end of life. To continue to grow our business, we knew we needed a best-in-class integrated platform like Infosys TalentEdge,” says Hudson’s Asia Pacific Chief Financial Officer, Mark Leigh. “But we wanted more than just help with payroll. With Infosys, we have found an innovation partner who collaborates with us to realize our long term business strategies.”
Infosys and Hudson recently co-created a contractor portal as an add-on to the platform, which Leigh says is a key to improving user satisfaction. “It sounds simple, but the systems that most organizations use to track contractor hours tend to be quite cumbersome. We worked with Infosys to create an intuitive online portal that makes it much easier for Hudson contractors to get paid quickly and accurately, and even to subscribe to SMS-based real-time alerts,” he says. “The satisfaction of our contractors and clients is a huge driver for us. We have already had great feedback, and expect more to come as we take advantage of TalentEdge mobility features like iPad and iPhone support.”
Australian portal consultancy Collaborative Technologies supported Hudson and Infosys in designing and building the new portal.
“Co-creation is at the core of our Infosys 3.0 strategy to help our clients build their enterprises of tomorrow,” says Samson David, Vice President and Global Head – Business Platforms, Infosys. “Infosys and Hudson have brought together their respective expertise in talent management and technology consulting to create a solution that liberates organizations. They can spend less time on transactional Human Resource processes like payroll and more on deepening engagement and driving business growth.”
Infosys TalentEdge is a flexible platform designed to meet different talent management requirements of individual clients — from smart device support and social media-style collaboration to performance management and succession planning. The platform is designed to offer enterprise grade functionality for the entire ‘hire-to-retire’ HR life cycle in a scalable, ‘pay-as-you-go’ model. Additionally, client data is hosted locally to assure data sovereignty.
Gartner predicts spending for IT outsourcing (ITO) services is on pace to reach $251.7 billion in 2012, a 2.1 percent increase from 2011 Read more
Wipro announced that it has received the top ranking for Telecom R&D services in an annual survey conducted by Zinnov Management Consulting Pvt. Ltd, a leading Globalization and Market Expansion Advisory firm. This recognition reiterates Wipro’s leadership in telecom and focus on next generation technologies such as 4G and LTE (Long Term Evolution), which enable Wipro to partner with telecom equipment vendors in their endeavor to build Digital Highways- Networks of the future. Wipro was also placed first in Zinnov’s Global R&D Service Providers (GSPR) Rating 2012″for the third consecutive year. Read more
TCS leads the pack for the second time, followed by Infosys and Cognizant Chennai. Echoing the upbeat mood of the IT-BPO industry at the NASSCOM HRSummit, 2012, NASSCOM today announced the annual rankings of top 20 IT-BPO employers inIndia, for Financial Year 2011-12. Tata Consultancy Services has emerged as the largest recruiter over the last year, followed by Infosys and Cognizant Technology Solutions. The rankings reveal that with a renewed focus on adopting global education best practice standards, India has maintained itscompetitive edge in offering a significantly large number of employable professionals. Read more
Wipro named a “Leader” in the “The Forrester Wave™: Business Technology Transformation, Q3 2012,” published July 19, 2012. The Forrester Research Inc. report evaluated and scored Wipro Consulting Services (WCS), Wipro’s consulting practice, on the basis of a comprehensive methodology across 18 criteria relating to current offering, strategy, and market presence. Read more
Infosys will expand its presence in the United States with a new delivery center in Milwaukee, Wisconsin. The facility will provide end-to-end technology, consulting and systems integration services, and also will house a training center. Read more
TCS announced that it has been designated as a Leader in Finance & Accounting Outsourcing (FAO) in the Everest Group PEAK Matrix, published in the FAO Service Provider Landscape – Survival and Growth in the Crowded FAO Market, June 2012. Among the attributes that earned TCS the prominent position are robust growth in new client wins and renewals coupled with continuous investments in process and technology capabilities Read more
The Indian financial services industry (FSI) will spend 377 billion rupees on IT products and services in 2012, an increase of 17.4 percent over 2011 revenue of 321 billion rupees, according to Gartner, Inc. This forecast includes spending by insurers on internal IT (including personnel), hardware, software, external IT services and telecommunications. Read more