Top five elements to include in a BPO contract
July 6, 2008

Success of any large-scale BPO project starts with contract negotiation and it doesn’t stop there. It is only a first step, the final success of your BPO project depends on how you structure your contract and what elements you put in your BPO contract.
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Mortgage Process Outsourcing
July 6, 2008

Last week-end I read an article about Mortgage process outsourcing, it nicely explained the advantages of mortgage BPO.

Is it the right time to consider mortgage process BPO?
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Knowledge Process Outsourcing (KPO)
July 5, 2008

After the success of Business Process Outsourcing (BPO) now companies are considering Knowledge Process Outsourcing (KPO). In BPO noncore business processes are removed from the overall business process value chain, outsourced to low cost destination and finished service integrated back into the value chain. Labor arbitrage is the main reason for companies to outsource their noncore business processes. Generally the success of a BPO project is measured by predefined parameters like time to delivery, quality, cost saving, and productivity are specified in Service Level Agreement (SLA).
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