The most recent recession in the U.S. has been affecting industries across all verticals. President Obama has appointed former business executives like Charles E Phillips to his economic advisory board to help reverse the damage, but still companies are feeling the burdens of the economy and resorting to other measures to stay afloat.
It may sound indifferent, even callous to say that recession may be good for the outsourcing industry but the ground situation at least supports this assertion. Because the cost argument works so strongly in favour of the outsourcing model, experts predict that it is likely to break through even the remaining resistance as business becomes more adept at using the tool to cut cost and improve efficiency. Read more
At last week’s fifth India Innovation Summit 2009, Wipro’s chief executive officer Azim Premji warned that India should not be complacent and fall into the “India advantage” trap and what he referred to as India’s “thumping on the back” mentality as competition was fast catching up (somewhat ironically, this year’s summit was entitled: “The Role of Innovation in an Economic Downturn – The India Advantage.”) Read more
In a recent Frost & Sullivan end user survey that implicated 500 central labs across Europe, lab managers were asked what they would do if they needed to perform a particular assay for which they did not have the right testing equipment. Read more
Some years ago, I recall reading an intriguing article in Business week entitled Subcontinental Drift: More Westerners are beefing up their résumés with a stint in India. The gist of the article was that a new bred of expatriate worker, not the traditional Non-Resident Indian (NRI) or highly paid Westerners expatriate, were “chasing their jobs” to India and according to NASSCOM at the time, some 30,000 firangis or foreigners were already working for Indian technology and outsourcing companies – triple the number from 2004. Read more
All Doubting Thomases can now rest in peace. There are reports pouring in that India is back to where it belongs — right on top of the outsourcing heap! Tune in to the latest Wall Street Journal (WSJ) article. Read more
When it comes to outsourcing, India’s success is undisputed and much of this success is due to the sheer size of the brainpower pool that India has to offer. Read more
When I read about Rajeev Motwani’s death on Saturday, a wild thought coursed through my mind — who can lay claim to the legacy of this tech mentor? Read more
First the bad news. The latest Gartner Report predicts 5-20% drop in the outsourcing services costs in 2009-10 owing to the uncertain economic conditions, IT budget restraints, and general market weakness.
Now the good news. Read more
The Philippines, with is 90 million plus people at home and a growing Diaspora abroad, has long marketed itself as the third largest English speaking country in the world and as an alternative location to India in the world of outsourcing – especially in voice related work (See the May 30, 2009 Wall Street Journal article entitled: Philippine Call Centers Ring Up Business). After all, even Indian based call centers will concede that the Philippines is a more attractive place to do voice related work as the Filipino accent is much easier on North American ears and bluntly speaking, Filipinos are simply better at being customer service representatives than Indians. Moreover, having been a former colony of the USA, there is a great affinity towards and understanding of American culture in the country. Read more