US and UK on Legal Outsourcing
June 3, 2010

American Bar Association (ABA)
Opinion states- “A lawyer may outsource legal or non legal support services provided the lawyer remains ultimately responsible for rendering competent legal services to the client under Model Rule 1.1. In complying with her Rule 1.1 obligations, a lawyer who engages lawyers or non lawyers to provide outsourced legal or non legal services is required to comply with Rules 5.1 and 5.3,” Read more

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As the Tree Grows, So Could the LPO?
June 2, 2010

Being that this was a three day weekend here in the U.S., and as many of us do during holiday weekends, I spent it mostly with my family and especially my kids.  What’s great about spending time with them among other things is the loving notion they carry with them that mommy and daddy know everythingRead more

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LPO as career for lawyers and law graduates
June 2, 2010

Legal Process Outsourcing(LPO)
Legal Process Outsourcing involves in-house legal departments, corporations, law firms or organizations outsourcing legal work from areas where it is costly to perform, such as the United States or Europe to areas where it can be performed at a significantly decreased cost, primarily India. Read more

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No PIGS for Legal Process Outsourcing
May 24, 2010

There is no shortfall of headlines and pundits speaking on the troubles that the European Union (E.U.) and their Euro currency have been facing. There is small group of E.U members which have managed to tarnish the E.U’s global perception. They are collectively and coldly referred to as the PIGS nations. It’s an acronym and spells a word that does not evoke a comfortable feeling. And being a member of the PIGS group is even less than comfortable. Any executive within the LPO industry would dread receiving a similar association especially since they work so diligently to build the trust and comfort of their clients. Read more

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LPO’s Ability to Innovate
May 18, 2010

I read an interesting blog article today on the Japanese and their ‘reverse outsourcing’ experience.  This made me wonder how and if we could apply this concept to our industry. Perhaps it is somewhat premature given LPO’s relative nascent state in the marketplace.  But it’s worth taking a little time looking back and studying how the Japanese industries have managed their growth. In the U.S. automobile market the Japanese made considerable progress grabbing market share from the “Big 3” automakers compared to the early days of their entrance in the 1970’s. They are now arguably the leaders in the U.S. auto industry. That is the beauty of the competitive marketplace. They went from being unrecognized, foreign automakers, importing their product into the U.S., to effectively becoming industry game changers setting up manufacturing plants in the U.S. Read more

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The Musical Duet of Outsourcing
May 11, 2010

LPO Jugalbandhi – A Duet of Equals

As many of us try to do, I found some time to relax this weekend by listening to some music. I personally take a good deal of inspiration and get drawn into thoughts and ideas when listening to enjoyable music. My musical taste is varied, and in this particular instance I was able to find a few minutes to listen to Indian classical music. And now after the weekend, I’m looking back and I realize it took me down an interesting path of thoughts which I thought could be applied to our favorite subject – LPO and all types of outsourcing relationships in general. It was a jugalbandhi performance. It occurred to me that the jugalbandhi playing out on my player had some parallels with a particular supplier relationship issue I was grappling with. So what is jugalbandhi, and what relevance can it possibly have to outsourcing? Bear with me here, it made sense to me and I promise I’ll do my best to have it make sense for you… Read more

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LPOs Should Study History of Product Recalls
May 6, 2010

“Quality is Job 1”
Many in the U.S. may remember that Ford Motor Company slogan in the 1980’s to 1990’s.  Quality was in fact a winning formula for Ford as it gained market share and proved its heritage from the days of Henry Ford. And ‘Total Quality Management’ (TQM) was one of those fads, or flavor of the month in management circles. And like all fads, they come and go, with managers looking for the next “buzz” management strategy to implement. The recent product recalls plaguing Toyota, Johnson & Johnson, and even Ford Motor Company ironically demonstrates how yesterday’s number one strategic initiatives can fall by the way side. That’s why lessons should be learned from past and present product recalls and applied to LPO management. Read more

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The City slowly discovers legal process outsourcing (LPO)
February 7, 2010

Following in the footsteps of the banking industry and their counterparts on Wall Street, a number of leading City law firms are beginning to seriously consider outsourcing as a way to further cut costs. However and while adopting some form of business process outsourcing (BPO) has become increasingly the norm, legal process outsourcing (LPO) has yet to significantly catch on. Read more

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LPO Data Security
October 25, 2009

Notwithstanding the hype created over Legal Service Outsourcing (LPO), Value-Notes, a Pune-based consultancy in business intelligence and research recently published a survey of top US-Based law firms that revealed that nearly 50% haven’t heard about LPO; 36% think they do not require the service; 10% had tried and tested the model and did not find it suitable for their needs; while only a minuscule 4% declared they might use in near or distant future. Read more

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LPO can save upto 70% of your litigation costs
October 22, 2009

In 2006, a series of amendments to the Federal Rules of Civil Procedure made it mandatory for companies to preserve and present electronically stored data for litigation purposes. KPMG estimates that first level document review costs anywhere between 58% and 90% of total litigation costs. In order to comply with the changed rules, US companies are working overtime to identify strategies to control and reduce these costs, thereby turning document review into a huge opportunity ($30 to $50 billion) for Indian LPO vendors. Read more

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