Re-Tool to Embrace Change with LPO
February 22, 2011

SPurani | lposavvy.info::  When someone like David McIntosh, chairman of the City of London Law Society, warns of not being left behind in the midst of the United Kingdom’s legal profession changes, many people tend to hear his words.  Rory Webber of Martindale.com recently posted an interview with Mr. McIntosh, summing up his position on the quickly evolving state of the U.K. legal profession by stating “..he’d bet his practicing certificate..” on the need for legal professionals to re-think and re-tool on how legal services are offered by those who will be directly affected by the changes. Read more

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The Strategic Law Firm
February 6, 2011

SPurani | lposavvy.info:: I recently had the pleasure of speaking with Duncan Hart, a seasoned Duncan Hartsolicitor, barrister, and strategic management consultant, as he shared insights stemming from his decade-long tenure as managing partner of a ten-partner legal practice and as Regional Managing Director of one of Australia’s largest law firms.  Duncan has written about his experiences and presents a strategic management methodology for globally focused law firms and legal organizations in his new book ‘The Strategic Law Firm”. Read more

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Unique LPO Management Insight
January 20, 2011

S Purani | LPOSavvy.info::  A survey conducted by Mr. Ravi Shankar, a Harvard Law School-trained lawyer and first year law associate, in 2010 gives a nice snapshot of the state of legal process outsourcing firms located in India.  The primary objective of the survey was to gather insight directly from LPO executive managers on the prospects of entering the legal process outsourcing arena as a provider.   However, Mr. Shankar’s report does more than that.  The results also provide a perspective of how LPO providers see themselves, not to mention some of the challenges they have faced while marketing their services in the US and UK.  This report is a summary of the responses Mr. Shankar received from some of the players in the LPO field who responded to his invitation to participate in the study.  It’s also important to note that the surveys were responded by the CEO, President or Managing Director of the organization. Read more

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LPO Should Stand for Legal ‘Partner’ Outsourcing
January 15, 2011

Sanket Purani | LPO Savvy

A lot has occurred in the legal process outsourcing space during the year 2010. It seems the industry is gaining some momentum and recognition by those beyond the academics, bloggers, and unemployed lawyers. Firms large and small are taking notice and finding ways to get acquainted with, and doing business with offshore providers. Though not all relationships are the, dare I say traditional, legal back office relationships. I was pleased to see one example of a US law firm – vendor relationship that was born of a non-customary requirement. You can call it an outsourcing relationship but it feels more like an offshore partnership. And something I feel we will see more of as time goes on. Read more

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Outsource to Spend More?
August 12, 2010

Author:  SPurani | Interesting article at ALB Legal News, which the piece’s title alone caught my attention. “Corporates could halve their legal costs by outsourcing less.”  Interesting, right?  My first thought was how could this be?  The report’s statistics describe the Australian and New Zealand legal market.  Based on what Richard Stock, Catalyst Consulting Director, states, these departments are paying too much for the same work they could do in-house.  He sums up by stating that they could stand to improve their forecasting requirements to help reduce the costs. Read more

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Legal Process Outsourcing’s Point of Inflection
July 22, 2010

Author: Sanket Purani

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The Am Law 50’s Dirty Little Secret: LPO
July 9, 2010

Author: Sanket Purani

Something everyone across the Legal Process Outsourcing world has known for some time – the majority of those who choose to procure legal process outsourcing services hope to do it without anyone else really knowing about it.  Kind of a not-so-well kept secret it seems given Fronterion’s recent study released yesterday.  The results do not surprise me really.  It’s analogous to a dirty secret people like to keep in the closet, in the safety of their home, or in this case their office.  And of course the secret’s obediently kept within the office of the dedicated LPO provider. Read more

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Are Legal Process Outsourcing Providers Entitled to Succeeding?
June 17, 2010

Author: Sanket Purani

Why do we need to ask such a question? Well, in short the question should be asked. Primarily to ensure the players do not lose sight of what it will take to win. And secondly, just because LPO’s in India have a cost advantage, it doesn’t necessarily mean that can translate to success. It’s true the skillset and eagerness to succeed exists, however real success will depend on a combination of factors. The goal is to place more focus on the non-cost based factors of service delivery. LPOs will feel less squeezed when sending that client proposal and more confident when sending the invoice. Read more

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Before outsourcing an LPO project
June 11, 2010

LPO industry is on growth today and expected to reach $4 billion by 2015. Many law firms and in-house legal departments of the companies hire the services of LPO providers on a temporary or ongoing basis. Read more

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Senator Schumer, Friend or Foe to LPO?
June 8, 2010

Author: Sanket Purani

Everyone has their opinions and they are entitled to them.  Funny thing is when you or I broadcast an opinion it doesn’t quite garner the attention as it does for politicians.  And at times political opinions gather steam, and if the public’s opinion is also behind it, it could affect the law of the land.  One of these movements which strike close to our LPO hearts was brought to the public’s attention last week by New York State Senator Chuck Schumer (D).  Senator Schumer’s announcement to propose an excise tax on outsourced call center activity kicked off a debate that may have ramifications for the entire outsourcing industry, including legal process outsourcing.  However, contrary to the obvious, my sense is that his proposal is something of a blessing in disguise, for outsourcing in general and LPO could remain unscathed in the long term. Read more

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