Egypt Ranked Top-4 Offshore Destination Before Internet Connectivity Stopped
February 4, 2011

Egypt had been touted as an outsourcing destination above par by several analysis firms before the country switched off its Internet due to political risk. Read more

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Egypt To Reel In More Jobs From Outsourcing
January 22, 2011

Recently, Egypt has emerged as a regional hub for outsourcing, especially in IT. By doing this, the country is hoping to create more jobs for its graduates. It is even thinking about restructuring the education system in order to incorporate IT. Read more

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How the Philippines overtook India in call centers
January 19, 2011

Recently and according to various reports and industry experts, the Philippines “officially” overtook India in call centers and voice related work. In fact and in a December 2010 article in Business Week, the Everest Group estimated that the Philippines will have pocketed US$5.7 billion in 2010 for call center work from the US, Europe and Australia verses US$5.5 billion for India’s call centers (although India still leads in overall outsourcing revenue at an estimated US$70 billion verses US$9 billion for the Philippines) while according to IBM’s latest Global Locations Trend Annual Report, the Philippines is now the world leader in business support functions like shared services and BPO with India ranked as number two for the first time. Interestingly enough, the IBM report also noted that Sri Lanka was another Asian country that was succeeding in positioning itself as an alternative outsourcing destination to India.  Read more

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The Philippines “officially” overtakes India in call centers
January 15, 2011

Its “official” according to various reports and industry experts: The Philippines has now overtaken India in call centers and voice related work. According to IBM’s latest Global Locations Trend Annual Report, the Philippines is now the world leader in business support functions like shared services and BPO with India ranked as number two for the first time (and in turn followed by USA, Poland, China, Britain, Columbia, Costa Rica, Fiji, Ireland, South Africa, Sri Lanka, Hungary, Australia, Egypt, Chile, France, Canada, France, Singapore and the Netherlands). The IBM report specifically noted that the Philippines offered a similarly attractive business environment for international business support functions just like India but unlike India’s outsourcing hot spots, labor costs in the Philippines have not increased as much. Read more

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The top BPO cities of the world
January 8, 2011

The BPO industry is a dynamic and ever churning one, and the prolonged economic recession made that even truer. Outsourcers are constantly on the lookout trying to get more value for their customers and that has often involved outsourcing to newer destinations. In light of the above the BPO hotspots too have a new ranking order that looks something like this in terms of cities which are centers of BPO excellence. Read more

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Efficient Outsourcing
October 4, 2010

At a time when outsourcing is such a contentious subject, one should look at it objectively and try and find out as to what constitutes efficient outsourcing or how to derive optimal benefit from outsourcing. Let us take the case of medical transcription. In these  times of shrinking incomes and increasing expenses, health services have taken a huge hit. Outsourcing is something that makes firms accrue huge advantages not only in terms of reducing the cost of transcription, but also by way of increasing efficiency. This is achieved by virtue of it creating an organized and handy system of  recording, storing and tracking, using modern electronic devices like electronic signature, faxing and remote printing. This creates tremendous savings in terms of capital investment on infrastructure, which can then be more effectively spent on core healthcare issues and facilities. Read more

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Outsourcing blues: What should Indian companies do?
September 26, 2010

Now that Obama has once again come out strongly against outsourcing stressing that the 8 million Americans who lost their jobs during the recession needed succor and putting the brakes on outsourcing was one step in that direction. One may of course question the wisdom and indeed the efficacy of the move, and attribute it to populism which is aimed at garnering voter support in the coming November election; the fact is that the Indian IT sector which obtains 60% of its revenue from the US is smarting from it. Read more

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Rural sourcing as the new outsourcing
September 20, 2010

 As the national unemployment rate has reached the level that many rural areas experience even during good economic times, outsourcers or companies who wish to outsource are taking a closer look at so-called “rural sourcing,” “rural outsourcing” or “onshoring.” After all and as the Small Biz Trends blog and CNNMoney.com recently reported, small towns need jobs plus they can offer a lower cost of living compared with urban centers. Hence, any business that decides to outsource work to these areas can expect to pay salary rates as much as 25% to 50% less than what it would cost to hire urban professionals with comparable skills. Read more

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Time Is Right For Indian IT Industry To Diversify Markets To Include Africa, Asia & Europe
September 17, 2010

According to media reports, the Indian Government has said that it is time for Indian IT firms to diversify their markets to include more of Africa, Asia, and Europe. Read more

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Indian outsourcers as “chop-shops”
September 13, 2010

The debate over outsourcing, H-1B visas and immigration has taken a particularly nasty turn recently when US Senator Charles “Chuck” Schumer referred to Infosys and other leading Indian blue-chip IT services and outsourcing firms as “chop-shops” (which are places where stolen cars are dismantled and their parts sold) during a debate about raising H-1B fees to pay for increased border protection. And while “chop shops” may be one of the few growth industries in Schumer’s home state of New York given its high taxes and the leaders of Indian’s US$60 billion IT industry are accustomed to such pop shots when unemployment rises in the USA, Schumer’s raw comments struck a nerve both within and outside the industry. Read more

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