Viewed broadly outsourcing comprises of the following information technology, human resources, engineering, customer service, legal services, knowledge based services, R&D and so on. Countries like India took to outsourcing like a fish takes to water because of certain natural advantages like low costs, a vast pool of technically proficient manpower and wide spread familiarity with the English language. Read more
Written by Vipin Labroo · Filed Under BPO Blogs | Leave a Comment
Although the U.S. market is still huge as far as outsourcing is concerned and Europe is an income generator for software outsourcing to India, the downturn in the global economy has made some waves in the domestic market and other new locations. Read more
Written by jakewriter · Filed Under BPO Blogs | Leave a Comment
We all know how outsource companies brag about their CMM level, Six Sigma, COPC – 2000, etc. Two years back I wrote an article explaining how business process standardization helps customers in their outsourcing projects. Last week I read an article in Harvard Business Review, When Should a Process Be Art, Not Science? that made me to think about standardization and BPO. Read more
Written by Mani Malarvannan · Filed Under BPO Blogs | 3 Comments
The Indian outsourcing industry does not seem to think so. As a matter of fact they are quite sanguine that it will be business as usual for Indian companies as they feel that US companies will continue to find outsourcing to India cheaper for their businesses. They are actually willing to concede that Obama may have had to resort to these measures more as a symbol of his solidarity with the people who have lost jobs in the current difficult times and also to shore up his slipping popularity ratings. Read more
Written by Vipin Labroo · Filed Under BPO Blogs | Leave a Comment
Cloud computing is considered to be the next big thing and increasingly Indian IT outsourcers are trying to grab a piece of the cloud. After all, they are in a race to broaden the scope of their outsourcing services in order to compete for the high level work that usually goes to larger western rivals like Accenture, IBM and Hewlett-Packard. Read more
Written by JohnU · Filed Under BPO Blogs | 4 Comments
Recently Sachin Dabir, a Senior Manager at Red Hat Asia Pacific, posed an interesting question on his blog where he asked (and answered) why Indians are good at coming up with IT solutions and services, but are lousy at making good IT products. To put things in context: Sachin first noted that over the past year, he has been meeting with software companies across the APAC region and from his meetings he has noted that these companies all have clients across the region and even as far away as Europe or the USA. Furthermore, he noted that these are small and medium sized companies with only 10 to 50 employees; and yet, all of them have managed to find buyers in other parts of the world who trust both the products and the companies themselves. Read more
Written by JohnU · Filed Under BPO Blogs | 2 Comments
Indian call center agents have long been the face of the Indian BPO industry to the world. The, what may in retrospect be called ludicrous phenomenon, of Indian agents taking on not just American names, but also their mannerisms and accents, to take calls from people buying insurance, getting their computers fixed and their utility bills paid spawned not just a jumbo outsourcing economy, but also led to a worldwide cultural and political impact. Yet it functioned quite effectively providing jobs and employment to hundreds of thousands in India and cost savings of millions of dollars to the firms involved. Read more
Written by Vipin Labroo · Filed Under BPO Blogs | 2 Comments
A Professor from the London School of Economics (LSE), Raja Mitra, who is a former World Bank executive has stirred a hornet’s nest with his suggestion that contrary to the hype generally created around India, the country’s share in the global offshore business is only 25%. The earlier McKinsey, NASSCOM, and Everest research estimate was 54%. Read more
Written by Radhika · Filed Under BPO Blogs | 1 Comment
Home based workers who work via telecommuting is hardly a new idea. In fact, the term telecommuting was first coined in 1973 during the dawn of the information age but since then few companies have actually implemented large-scale telecommuting programs. However, the recent spike in oil prices followed by the current economic downturn along dramatic increases in broadband penetration rates is increasingly making large-scale telecommuting a viable and potentially revolutionary work option – especially for the call center industry. Read more
Written by JohnU · Filed Under BPO Blogs | 6 Comments
Despite the constant reports about high unemployment rates along with how outsourcing is destroying jobs and livelihoods, the trend towards outsourcing has the potential helping lift some of the world’s poorest people out of their misery. In fact, the New York Times has recently reported that outsourcing has reached rural India and is already providing jobs to people who have never held a job in their lives. Read more
Written by JohnU · Filed Under BPO Blogs | 2 Comments
-
Advertisements
Text Link Sponsors
Outsourcing Services
Recent Comments:
- Scott: Rural Outsourcing onshore is a great alternative for reducing the complexity of (offshore) outsourcing and...
- Tyrone: Small business do start to outsource because first and foremost, they would like to start earning from their...
- Small business outsource: Many small business are outsourcing their accounts handling to offshore locations.
- outsourcing: Imm. For a long time I though that business process standardization helps companies. This blog made a...
- legal offshoring: LPO services are a nascent but growing practice, with relatively consistent market growth since...
Recent Trackbacks:
- small business BPO: ure how many small businesses are outsourcing their work. In this slow economy they can find...
- small business outsource: al small companies are using Elance, Odesk sites to outsource their work
- small companies | Outsource Portfolio Outsourcing just to Me: Outsourcing
- Teknatus Solutions: India’s Outsourcing Scene, Rebound Economy, and Diwali
- The City slowly discovers legal process outsourcing (LPO … Outsourcing just to Me: here to read the rest: The...
