About: spurani


Website: http://www.lposavvy.info

Profile: After having been a liaison for the past two years between Law Firms in the US and LPO’s in India, I have gained valuable insight into what each side looks for in the other. What you quickly realize after speaking with organizations on each side is that both parties are looking for the same types of things. The goal is obviously to secure a lasting working relationship where each party achieves a mutual benefit. For myself, after working as a matchmaker of sorts, I’ve come to facilitate a common ground of understanding that builds lasting relationships. My role within the industry has allowed me to gain insight into the perspectives of both sides, and I am confident I can contribute to the LPO success by sharing my learning’s with the LPO community. Initially for me it was vital to understand the big picture when I first began working with LPOs. But to truly understand how LPOs are settling into their own strides, it requires exploring different perspectives and considering all opinions, ideas, and lessons learned.

Posts by spurani:

  • Senator Schumer, Friend or Foe to LPO?

    Author: Sanket Purani

    Everyone has their opinions and they are entitled to them.  Funny thing is when you or I broadcast an opinion it doesn’t quite garner the attention as it does for politicians.  And at times political opinions gather steam, and if the public’s opinion is also behind it, it could affect the law of the land.  One of these movements which strike close to our LPO hearts was brought to the public’s attention last week by New York State Senator Chuck Schumer (D).  Senator Schumer’s announcement to propose an excise tax on outsourced call center activity kicked off a debate that may have ramifications for the entire outsourcing industry, including legal process outsourcing.  However, contrary to the obvious, my sense is that his proposal is something of a blessing in disguise, for outsourcing in general and LPO could remain unscathed in the long term. Read more

  • As the Tree Grows, So Could the LPO?

    Being that this was a three day weekend here in the U.S., and as many of us do during holiday weekends, I spent it mostly with my family and especially my kids.  What’s great about spending time with them among other things is the loving notion they carry with them that mommy and daddy know everythingRead more

  • No PIGS for Legal Process Outsourcing

    There is no shortfall of headlines and pundits speaking on the troubles that the European Union (E.U.) and their Euro currency have been facing. There is small group of E.U members which have managed to tarnish the E.U’s global perception. They are collectively and coldly referred to as the PIGS nations. It’s an acronym and spells a word that does not evoke a comfortable feeling. And being a member of the PIGS group is even less than comfortable. Any executive within the LPO industry would dread receiving a similar association especially since they work so diligently to build the trust and comfort of their clients. Read more

  • LPO’s Ability to Innovate

    I read an interesting blog article today on the Japanese and their ‘reverse outsourcing’ experience.  This made me wonder how and if we could apply this concept to our industry. Perhaps it is somewhat premature given LPO’s relative nascent state in the marketplace.  But it’s worth taking a little time looking back and studying how the Japanese industries have managed their growth. In the U.S. automobile market the Japanese made considerable progress grabbing market share from the “Big 3” automakers compared to the early days of their entrance in the 1970’s. They are now arguably the leaders in the U.S. auto industry. That is the beauty of the competitive marketplace. They went from being unrecognized, foreign automakers, importing their product into the U.S., to effectively becoming industry game changers setting up manufacturing plants in the U.S. Read more

  • The Musical Duet of Outsourcing

    LPO Jugalbandhi – A Duet of Equals

    As many of us try to do, I found some time to relax this weekend by listening to some music. I personally take a good deal of inspiration and get drawn into thoughts and ideas when listening to enjoyable music. My musical taste is varied, and in this particular instance I was able to find a few minutes to listen to Indian classical music. And now after the weekend, I’m looking back and I realize it took me down an interesting path of thoughts which I thought could be applied to our favorite subject – LPO and all types of outsourcing relationships in general. It was a jugalbandhi performance. It occurred to me that the jugalbandhi playing out on my player had some parallels with a particular supplier relationship issue I was grappling with. So what is jugalbandhi, and what relevance can it possibly have to outsourcing? Bear with me here, it made sense to me and I promise I’ll do my best to have it make sense for you… Read more

  • LPOs Should Study History of Product Recalls

    “Quality is Job 1”
    Many in the U.S. may remember that Ford Motor Company slogan in the 1980’s to 1990’s.  Quality was in fact a winning formula for Ford as it gained market share and proved its heritage from the days of Henry Ford. And ‘Total Quality Management’ (TQM) was one of those fads, or flavor of the month in management circles. And like all fads, they come and go, with managers looking for the next “buzz” management strategy to implement. The recent product recalls plaguing Toyota, Johnson & Johnson, and even Ford Motor Company ironically demonstrates how yesterday’s number one strategic initiatives can fall by the way side. That’s why lessons should be learned from past and present product recalls and applied to LPO management. Read more