About: Mani Malarvannan

Mani Malarvannan

Website: http://www.cybelink.com

Profile: My name is Mani Malarvannan, I have been working in IT consulting since 1993, I live and work in Twin Cities, Minnesota. I started reading about outsourcing from 1998 and started writing about it from 2006.

Posts by Mani Malarvannan:

  • Medical Billing & Transcription Process

    In this blog I will try to explore how typical medical BPO companies process the medical bills from their offshore locations. Though this blog will not get into the details of the medical billing and transcription process, readers can understand how a typical medical billing and transcription company conducts their operation remotely. Read more

  • Benefits of Business Process Standards in BPO

    In this article we’ll explore the benefits of business process standards and how it helps companies in their BPO initiatives. Companies that use standard business processes and tools will reduce cost and risks associated with their BPO projects. They’ll also improve the quality of the BPO operations and management. Read more

  • Knowledge Process Outsourcing (KPO)

    After the success of Business Process Outsourcing (BPO) now companies are considering Knowledge Process Outsourcing (KPO). In BPO noncore business processes are removed from the overall business process value chain, outsourced to low cost destination and finished service integrated back into the value chain. Labor arbitrage is the main reason for companies to outsource their noncore business processes. Generally the success of a BPO project is measured by predefined parameters like time to delivery, quality, cost saving, and productivity are specified in Service Level Agreement (SLA).
    Read more

  • Outsourcing and business process standardization

    In late 1990 businesses started outsourcing their noncore business processes, mainly to save cost. Recently businesses started seeing the potential of outsourcing and started using outsource vendors for both their noncore and core business processes to gain strategic value in their businesses. Companies are seeing success in their outsourcing initiatives and reporting all the outsourcing benefits like cost saving, operational efficiency, and strategic advantage in their core businesses. For companies there is no way to measure all the outsourcing benefits achieved by their outsourcing efforts. Read more

  • Demystifying Outsourcing, Insourcing, Onshoring, Nearshoring, and Offshoring

    For the past several years or so I involved in several outsourcing projects for various clients in my IT consulting job. I read several different articles and research reports on outsourcing and there is lot of confusion about the term outsourcing, onshoring, nearshoring and offshoring. Sending IT or business processes from high-cost countries to low-cost countries is commonly referred as offshoring. But there are several different variations exist based on the sourcing strategies, in this blog we will explore them.
    Read more

  • What is BTO?

    Business transformation outsourcing (BTO) is the next logical step for the big outsourcing vendors. In BTO a company’s entire business process is outsourced to the BTO vendor. The BTO vendors not just manage the business processes, instead they work closely with the company to transform and improve the business process to add strategic value to the shareholders of the company. BTO goes beyond the traditional outsourcing in which the external service provider will constantly transform and optimize the business process based on the changes in the marketplace and competition. Read more

    • 12345