About: Magdalena Szarafin
Website: http://www.szarafin.info
Profile: Magdalena Szarafin has immense knowledge of the outsourcing sector and is one of the authorities in shared services and outsourcing industry analysis. Her research interests include insourcing and outsourcing in connection with the value chain. She is an author of many publications dealing with outsourcing, knowledge management and total quality management (TQM). Magdalena lives in Frankfurt, Germany and she works as an International Management Accountant in a big multinational group, dealing with preparation of financial statements under IAS/IFRS and local GAAP. In her leisure time she prepares a PhD dissertation focused on shared service centers. Contact her to leverage her knowledge and in-depth BPO industry penetration experience. e-mail: mszarafin (at) web (dot) de
Posts by Magdalena Szarafin:
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IT-BPO provider? – Try to be as Germanic as possible!
To be successful as an outsourcing service provider you should put yourself in your client’s shoes. If you provide your services to other geographical destinations, try to consider their specialities as language, culture, the way of doing business and other local factors. And if you want to do business with Austrian, German or Swiss customers, try to be as Germanic as possible. Read more
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Why shared services? – Because we need a common language
The idea of shared services is quite simple: they are expected to serve several entities belonging to a corporation and to provide cost savings and qualitative benefits. That requires a high level of standardization and harmonization, which actually means – a common global language (not just in a linguistic sense). Read more
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Shared services and BPO: How to achieve optimum in real time?
When have you personally visited your bank for the last time? Three years ago? Or: you don’t remember it? Modern technology makes it possible: You can use different services, offered by parties located world-wide having the Internet access and telephone connection.
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Looking for new outsourcing opportunities? – Enter Germany
Is outsourcing just about savings in expenses? Are shared services just about labor and rental costs? In fact, much more is at stake in the global insourcing and outsourcing game… Read more
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Que viva España! – Shared services in the heart of Catalonia (weekend impressions)
What would you do with burnt toast? Would you put some jam into it, scrape it or put another slice on? Gemba, muda, kaizen – what are actually these concepts about? What are the characteristics of the world-class companies? Are shared services just about cost? Working capital: How do the bigger than Canon, Disney, Intel, McDonald’s, Mitsubishi Electric and Volvo manage it? Read more
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Outsourcing: too risky… too dangerous… too expensive
Companies trying to optimize their cost structure, improve quality and focus on core business make the use of outsourcing. That is correct… – to some extend Read more
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Do you want to reduce your expenses? e-Invoicing is the solution!
There are about 28 billion invoices issued in Europe each year. About half of them in B2B market segment. Using e-Invoicing makes it possible to cut costs even by 70%. Why not use this solution? Read more
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Intelligent outsourcing: Money is not (that) important
The first driving force for outsourcing is the cost aspect. However, the cost aspect should not be the only decisive factor. Both: monetary and non-monetary factors should be taken in consideration. It becomes especially clear while talking about Business Transformational Outsourcing (BTO) Read more
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Shared services in the heart of Catalonia
Have you already had the possibility to make some days holiday this year? And have you already known that the first tourist destination of Spain is Catalonia? Yes, it is the first address where you can spend your holiday. But… What about shared services? Read more
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Research-based pharmaceutical companies having a… headache
Research-based pharmaceutical companies have found a medicine against a headache they have. Headache – due to increasing costs and risks among other. However, they did not have to discover this medicine – that have been known for a long time… Read more
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Recent Comments:
- anne williams: Interested to be in business with you. Sir, We are dealing with call centers – BPO’S and KPO’S...
- Good one: Globalization is not a one way street. Both countries benefit from it. If you look companies like IBM,...
- LPO growth: What is the growth rate of LPO? How is opportunity for outsourcing patent lawyers?
- Does globalization helps?: It is an interesting blog. But does globalization really helps matured economy. I do not...
- Niche outsource vendors: I agree with the blogger. There is a good demand for niche outsource and BPO vendors. In my...
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