About: Magdalena Szarafin

Magdalena Szarafin

Website: http://www.szarafin.info

Profile: Magdalena Szarafin has immense knowledge of the outsourcing sector and is one of the authorities in shared services and outsourcing industry analysis. Her research interests include insourcing and outsourcing in connection with the value chain. She is an author of many publications dealing with outsourcing, knowledge management and total quality management (TQM). Magdalena lives in Frankfurt, Germany and she works as an International Management Accountant in a big multinational group, dealing with preparation of financial statements under IAS/IFRS and local GAAP. In her leisure time she prepares a PhD dissertation focused on shared service centers. Contact her to leverage her knowledge and in-depth BPO industry penetration experience. e-mail: mszarafin (at) web (dot) de

Posts by Magdalena Szarafin:

  • They are lazy, time-consuming and cost a lot of money

    … and their name is: MEETINGS. Many of them are not necessary, many do not bring any substantial results. It is estimated that an average organisation wastes up to 20%(!) of their payroll on bad meetings. What can be done against it? Read more

  • Main IT outsourcing trends in CEE region – and much, much more at no cost…

    What are the main development trends on IT outsourcing services market? How about the main outsourcing drivers in the near future? Has the recession and the following cost-pressures changed the companies’ attitude to outsourcing? What are the main advantages, disadvantages, trends, image and specifics of the CEE region as a cluster of IT outsourcing services providers? Will Europe outrun the USA as the biggest outsourcing spender in the coming years? How does the growth of new technology trends (Cloud computing, virtualization, etc) impact IT outsourcing and business models? – These and other important ITO issues have been discussed in the newest report “Central and Eastern Europe IT Outsourcing Review”, being a research effort undertaken annually by the Central and Eastern European Outsourcing Association (CEEOA).

    Except of that, the report presents results of an online survey, where representatives of 246 companies located in CEE countries have been interviewed. This unique publication also presents profiles of these countries, covering such data as capital, population, GDP, ITO market volume, number of companies, number of professionals in IT services industry, their hourly rates and useful links. A comprehensive list of companies operating in CEE countries is a useful reference for individuals and companies interested in CEE region.

    The full 164-page-report (which is free of charge) can be downloaded from the following location:


    Magdalena Szarafin

  • IT-BPO provider? – Try to be as Germanic as possible!

    To be successful as an outsourcing service provider you should put yourself in your client’s shoes. If you provide your services to other geographical destinations, try to consider their specialities as language, culture, the way of doing business and other local factors. And if you want to do business with Austrian, German or Swiss customers, try to be as Germanic as possible. Read more

  • Why shared services? – Because we need a common language

    The idea of shared services is quite simple: they are expected to serve several entities belonging to a corporation and to provide cost savings and qualitative benefits. That requires a high level of standardization and harmonization, which actually means – a common global language (not just in a linguistic sense). Read more

  • Shared services and BPO: How to achieve optimum in real time?

    When have you personally visited your bank for the last time? Three years ago? Or: you don’t remember it? Modern technology makes it possible: You can use different services, offered by parties located world-wide having the Internet access and telephone connection.
    Read more

  • Looking for new outsourcing opportunities? – Enter Germany

    Is outsourcing just about savings in expenses? Are shared services just about labor and rental costs? In fact, much more is at stake in the global insourcing and outsourcing game… Read more

  • Que viva España! – Shared services in the heart of Catalonia (weekend impressions)

    What would you do with burnt toast? Would you put some jam into it, scrape it or put another slice on? Gemba, muda, kaizen – what are actually these concepts about? What are the characteristics of the world-class companies? Are shared services just about cost? Working capital: How do the bigger than Canon, Disney, Intel, McDonald’s, Mitsubishi Electric and Volvo manage it? Read more

  • Outsourcing: too risky… too dangerous… too expensive

    Companies trying to optimize their cost structure, improve quality and focus on core business make the use of outsourcing. That is correct… – to some extend Read more

  • Do you want to reduce your expenses? e-Invoicing is the solution!

    There are about 28 billion invoices issued in Europe each year. About half of them in B2B market segment. Using e-Invoicing makes it possible to cut costs even by 70%. Why not use this solution? Read more

  • Intelligent outsourcing: Money is not (that) important

    The first driving force for outsourcing is the cost aspect. However, the cost aspect should not be the only decisive factor. Both: monetary and non-monetary factors should be taken in consideration. It becomes especially clear while talking about Business Transformational Outsourcing (BTO) Read more