Profile: I am an American freelance researcher, writer and recruiter who has lived, worked, or studied in the USA (Born & grew up there), Australia, China, the Philippines (Over 5+ years; 4 years with a leading executive search firm there) and now Vietnam (Please visit my blog at: http://www.vietnamwartravels.com). I am also open to freelance projects related to research, writing, HR, recruiting or Asia in general (see my main freelance work profile and portfolio at: http://jau1.elance.com).
Posts by JohnU:
Guanxi verses jugaad: Inside the minds of Chinese and Indian entrepreneurs
There is little doubt that both China and India and the respective cultures has given each society the ability to produce significant numbers of successful entrepreneurs â€“ either at home or abroad. In fact, many of the technology related firms in Silicon Valley were started ether by Chinese (specifically Taiwanese) and Indian entrepreneurs. On the other hand, there also seems to be key differences between the Chinese and Indian entrepreneurial classes. For example: By-and-large, firms involved in offshore IT services and service outsourcing (Infosys, Wipro and Tata etc.) have largely been started by Indian entrepreneurs in India while Chinese entrepreneurs in China seem to achieve the most success in off-shore manufacturing and exporting (Haier etc). Read more
Despite globalization, why is India still socialist?
India in the 21st century remains a country of stark contrasts and perhaps one of the biggest contrasts is how a country with a thoroughly globalized and thriving IT services and outsourcing industry can still be (officially) socialist. In fact, a recent opinion piece in the Wall Street Journal by Barun S. Mitra is well worth reading as he noted that in India, â€śwe’re all (still) socialists.â€ť His article began by noting that Indian politicians love to talk about “reform” and yet most of them still like to spend more money (Americans and Europeans, does this sound familiar?). Moreover and when it comes to spending US$22 billion in annual food or fertilizer subsidies or the rural employment guarantee scheme (and so on), there is little to no debate â€“ despite the fact that India has a vibrant democracy around 50 political parties at the national level. Read more
How to use behavioral economics in the call center
Recently, the Harvard Business Review and blog had a fascinating article entitled “Stop Trying to Delight Your Customers” that was written by three executives (Matt Dixon, Karen Freeman and Nicholas Toman) from the Corporate Executive Board. In the article and accompanied blog post, the authors noted how many customer representatives are taught to use a checklist mentality when interacting with customers in order to be consistent. However and all to often, this tailored and low effort approach turns customer interactions into robotic interactions that fail to build customer loyalty. Read more
Why Intel’s Andy Grove is wrong about jobs in America (Part II)
We recently pointed out several reasons why Andy Grove, the man who built Intel into what it is today, was both right and wrong in a thought provoking opinion piece he had written for Bloomberg about making jobs again in America where he argued that the USA should levy an extra tax on the use of offshore labor and implement other protectionist type measures. However, the history of Intel, especially that of its presence in the Philippines, is a good case in point that shows why Andy may be right about the symptoms and problems facing America, but also why he is completely wrong with his prescription for a cure. Read more
Why Intel’s Andy Grove is right (and so completely wrong) about US Jobs
Andy Grove, the businessman and entrepreneur who built Intel into what it is today, has written a thought provoking opinion piece for Bloomberg about making (or perhaps re-making) jobs in America where he argued that the USA should levy an extra tax on the use of offshore labor and if this results in a trade war, then America should fight to win it. What makes the article all the more interesting and perplexing (also noted in the Wall Street Journal by James Altucher) was how Andy could be right about so many things and still manage to develop a completely wrong conclusion. Here is what Andy is right about and what he also fails to mention: Read more
Outsource yourself to China as a fake white executive
CNBC plus the Atlantic Monthly have reported about another odd story involving â€śfakesâ€ť and China, only this time its not fake DVDs or purses but fake white executives. Apparently, white guys from the USA and other Western countries are being hired there as fake executives in order to bring the appearance of the Western world into the Chinese business world.Â Read more
The BP oil spill disaster: How not to outsource
Stefan Stern has recently written a thought provoking column for the Financial Times about BP and the trouble with outsourcing. And although Stern is clearly a critic of outsourcing, the whole BP Gulf of Mexico disaster clearly showed how not to outsource and what can happen when the unexpected is not taken into consideration when outsourcing. Read more
Will the Indian state fix or further strangle its education system?
Barun S. Mitra has recently written a thought provoking op-ed in the Wall Street Journal about how the Indian State is trying to regulate innovation out of the educational system by strangulating it. To first put things in perspective, Mitra acknowledges that Indiaâ€™s education system and its engineering schools in particular produce some of the worldâ€™s brightest graduates for its increasingly knowledge-intensive economy. However, he also cited some of the following and somewhat shocking facts and statistics about the vast majority of graduates and the workforce that Indiaâ€™s education system currently produces:
High tech firms and outsourcers wrestle with improving labor markets
The Wall Street Journal has noted a phenomena that human resource managers have not heard in a while: Employees telling them that they are quitting. In fact, it was reported that the Bureau of Labor Statistics has determined that in February, the number of employees who voluntarily quit their jobs had surpassed the number being fired or discharged for the first time since October 2008. Moreover, a poll conducted by human-resources consultant Right Management at the end of 2009 had revealed that 60% of workers said they intended to quit their jobs when the job market got better. Read more
Does US want or need Indian brainpower?
In early 2009, a Washington Post article by Vivek Wadhwa about the reverse brain drain in the USA mentioned fed up would-be immigrant Girija Subramaniam â€“ an Indian who earned her masterâ€™s degree in electrical engineering from the University of Virginia in 1998 and then joined Texas Instruments as a test engineer. She had wanted to stay in the USA and had applied for permanent residency in 2002 but had been left in immigration limbo. Even worst, if she had accepted a promotion or left her employer to start her own company, she would loose her place in line. Fed up, Wadhwa noted that she had applied for fast-track Canadian permanent residency and was expecting to move to Canada by the end of the year. Read more