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  • Genpact buys EmPower Research to increase its capabilities in social media research

    Genpact, a global leader in business process and technology management, has signed a definitive agreement to acquire EmPower Research, an integrated media and business research company with strong capabilities in social media research, media monitoring and measurement. This acquisition will add significant expertise and intellectual property to Genpact’s Smart Decision Services business, comprising analytics, research, reengineering and risk management services. Closing is expected by the end of the month subject to satisfaction of certain customary conditions. Terms of the deal are not disclosed. Read more

  • Infosys HRO regonized as ‘Market Contender’ in IDC MarketScape

    Infosys BPO Ltd., today announced that it has been recognized as ‘Market Contender with momentum moving it towards Major Player’ in the recently released ‘MarketScape: Worldwide HR BPO 2011 Vendor Analysis’ (Doc #229437), July 2011, by International Data Corporation (IDC). Read more

  • Infosys BPO signs 3 year contract extension with Farmers New World Life Insurance

    McCamish Systems, an Infosys BPO company, and a leading BPO provider to the U.S. life and annuity industry, today announced a 3 year extension of its services for Farmers New World Life Insurance Company, a leading American insurance company. This marks the second contract extension since the companies began doing business together. Farmers Life has been outsourcing the call center, policy administration and claims processing activities for its variable universal life and annuity products to McCamish since the year 2000. Read more

  • Accenture signs contract with European Parliament to provide IT Application Development and Management Services

    Accenture has signed a €12million (approx US$16.5 million) IT application services agreement with the European Parliament to develop, maintain and support a variety of applications across the Parliament’s operations. The agreement is designed to support the European Parliament’s overall information technology strategy and to drive greater operational efficiencies across the institution. Read more

  • TCS signs contract with New Zealand based Westpac Life to provide end-to-end Insurance solution

    TCS, a leading IT services, consulting and business solutions organization, announced today that Westpac Life NZ Limited (Westpac) has selected TCS BaNCS Insurance to assist the financial institution to upgrade and transform its life insurance software platform. Read more

  • Infosys BPO renews Finance and Accounting Contract with Alcoa

    Bangalore, August 25, 2011 – Infosys BPO, a leading player in the outsourcing services sector, today announced a five year renewal of its contract with Alcoa Global Business Services (GBS). Alcoa is the world’s leading producer of aluminum and alumina with over USD 21 billion in revenues. Infosys BPO’s partnership with Alcoa started in 2004 and has grown to include services across Finance and Accounting (F&A) and Knowledge Services (KS) processes. Read more

  • Wipro opens rural BPO in Tamil Nadu

    Wipro BPO, the Business Process Outsourcing arm of Wipro Technologies today announced the inauguration of its first rural BPO center at Manjakkudi Village in Tamil Nadu. Wipro Technologies is the Global Information Technology, Consulting and Outsourcing business of Wipro Limited (NYSE: WIT). The Manjakkudi center has a capacity of 120 seats, and will open with a 50 seat pilot project for an international client in the retail sector. Wipro plans to expand its rural BPO operations to 500 seats by March 2013, in Tamil Nadu and to replicate this BPO model across other states in India, in the near future. Read more

  • TCS partners with the Amsterdam Marathon

    TCS, a leading IT services, consulting and business solutions firm, was today appointed as the official technology partner to the Amsterdam Marathon and has taken up the title sponsorship of the event for the five-year period 2011-2015. Read more

  • Gartner predicts world BPO market will grow by 6.3 percent

    Research organization Gartner predicts world BPO market to grow 6.3% in 2011 and 5% in 2012. In US, the world’s largest BPO market, may see slow-down due to current economic situation. Read more

  • State of Indian BPO industry

    As per DataQuest,  Indian BPO companies have grown by 15% in 2009-10, compared to 2008-09. In 2008-09 the revenue was Rs. 35,965 crore and in 2009-10 it was Rs. 41, 466 core. Many industries reported that the Indian BPO industry is slowing and the Philippines is stealing the Indian BPO market. But the Dataquest report disputes this notion. Read more

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