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  • Market recognizes Genpact’s Smart Enterprise Processes management

    NEW YORK, Aug 30, 2010 (BUSINESS WIRE) — Genpact Limited /quotes/comstock/13*!g/quotes/nls/g (G 14.60, +0.24, +1.67%) , a global leader in business process and technology management, launched its proprietary Smart Enterprise Processes (SEP(SM)) methodology in late 2009 to significantly improve business processes for client companies. In particular, leading industry analyst firm IDC has found Genpact’s SEP methodology to be a unique and extremely valuable way for companies to drive process effectiveness and achieve measurable business impact. SEP leverages best practices and proprietary benchmarking data to deliver proven results across industries and key business processes. Read more

  • NASSCOM annual rankings for the ITO-BPO industry for the years 09-10

    National Association of Software and Service Companies (NASSCOM) today announced the findings of its annual survey on the outlook for FY10-11. The Indian IT-BPO exports are projected to grow by 13-15% while the domestic IT-BPO is expected to grow by 15-17% during FY11. NASSCOM also released the annual rankings for the following categories, for FY09-10:

    1. Top 20 IT Software and Service exporters in India (excluding BPO revenues)
    top 20 IT outsource Services
    Note: This includes IT Services, Engg Services, Software Products and Offshore Product Development revenues. Ranking is based on companies that have submitted the detailed form. It does not include Mahindra Satyam whose revised audited revenues are not available. This list does not include some companies whose corporate headquarters are located outside India, but have significant India-centric delivery capabilities, and have not shared their India-centric revenue figures. Had they been ranked based on their India revenues, companies such as Accenture, Cognizant, HP India, Syntel, Oracle Financial Services and IBM and would also have appeared in this ranking.

    2. Top 15 BPO rankings
    top 15 BPO providers
    # Note: This list does not include some companies whose corporate headquarters are located outside India, but have significant India-based delivery capabilities, and have not shared their India-based revenue figures. Had they been ranked based on their India revenues, companies such as Convergys, IBM Daksh and Sutherland Global Services would have also appeared in this list.

    3. Top 20 IT-BPO employers in India
    top 20 ITO and BPO EMployers
    * Note: This list is based on the India-based FTE headcount of firms with IT-BPO operations in India, as reported to NASSCOM in its annual survey. Based on publicly available information, few other MNC’s such as Accenture, Convergys, Mahindra Satyam, HP India and IBM would have also featured in this list. However, as they have not participated in the survey, we do not have all the required details and are unable to rank them. Most companies on this list are engaged in IT as well as BPO. Companies marked with an * indicate pure-play BPO firms.

    According to NASSCOM, the industry will witness a healthy growth in this year, led by growth in the core markets and supplemented by significant contributions from emerging markets. Growth drivers include a thrust on platform BPO, Analytics, Finance & Accounting, Remote Infrastructure Management, ADM, and Cloud Services. The Indian IT-BPO Industry is expected to exceed USD 70 billion in FY’11. The growth in the domestic IT-BPO spend is driven by a robust economy, increased IT spending by government and adoption of IT by SMBs.

    The improving demand scenario has led to increased hiring and therefore employment grew by almost 9% in a demand constrained environment. The industry headcount addition is expected to double this year to touch 200,000 new employees, leading to 2.5 million direct employment.

    Speaking on the launch, Mr. Som Mittal, President, NASSCOM said “The year 2010 should be considered as a “return-to-growth” year with marginal increase in budgets and essential enterprise IT spending. NASSCOM will continue to facilitate and collaborate to support the industry’s growth, as it embarks in the next decade. We visualize a broadening of our role – one that entails greater collaboration across markets, sectors and within India.”

  • Genpact wins 2010 global outsourcing 100 honor

    NEW YORK – August 25, 2010: Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced that it has been recognized as one of the world’s top outsourcing service providers as featured in the 2010 Global Services 100 provider list. This marks the fourth consecutive year that Genpact has been acknowledged as one of the top service providers. The 5th Annual GS100 study was conducted by Global Services in association with NeoAdvisory, the globalization and sourcing advisory firm. Genpact secures its place in the GS100 list and has been featured in five categories: Top BPO, FAO, HRO, Procurement Outsourcing and Top Industry-specific BPO Vendors in recognition for its competence and excellence as a service provider. Read more

  • Wipro drives UCO Regional Rural Bank initiative

    Wipro Infotech, the India, Middle East and Africa, IT Business of Wipro Ltd and a leading provider of IT and business transformation services, today announced that it has signed a 7 year Total Outsourcing contract with 5 RRBs sponsored by UCO Bank, a leading Public Sector Bank. The contract is for implementing a Core Banking Solution (CBS) across 803 branches of Regional Rural Banks (RRBs) under UCO Bank’s sponsorship. Read more

  • Infosys Win Top Honors in IT Service Management Awards

    Melbourne, Australia – August 26, 2010: Telstra Opens in a new window and Infosys Technologies Ltd have won Best ITSM (IT Service Management) Project of the Year, the top industry award bestowed by itSMF Australia Opens in a new window, the peak body for ITSM in Australia. The Telstra-Infosys submission tied with one from the Department of Immigration. Read more

  • Freeborders Launches Remote Infrastructure Management Services

    Freeborders launched a suite of remote infrastructure management services to help lower IT management costs and increase productivity. The IT infrastructure of companies, such as workstations, servers, network devices, storage devices, and security devices, can be remotely managed using highly skilled offshore resources. Ed Nair, editor of Global Services, and Paul Liu of Freeborders will discuss the value of remote infrastructure management services in a Webinar on August 26. Read more

  • Protected: Recruitment Process Outsourcing (RPO) – Top Ten Service Providers

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  • Wipro Signs Outsourcing Services Agreement with Citibank

    Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) and Citibank N.A. (NYSE:C) announced that the companies have signed an agreement for Wipro to take over the operation and management of Citi’s data center in Meerbusch Germany, a suburb of Dusseldorf. In conjunction with the transaction, Wipro has taken the data center from Citi and intends to use the site to support other outsourcing clients. Citi will lease back office and data center space from Wipro for at least 30 months, and Wipro will provide Citi with facilities management and physical infrastructure management services during the period. Read more

  • Infosys BPO wins Shared Service deal from Global Group

    Bangalore, India – August 4, 2010: Global Group, one of India’s leading business groups engaged in the Network Services and Telecom Tower Infrastructure business, has decided to engage Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, to provide services with regard to setting up of its Shared Service Centre (SSC).

    As part of the deal, Infosys BPO will provide consulting and implementation services across key functions such as finance & accounting, human resources, sourcing & procurement, sales & fulfilment, legal services & IT. The scope includes assessment, design and implementation services coupled with operational support, to be provided for an estimated 20 months. Read more

  • Cognizant Tops Performance and Satisfaction Rankings in Europe

    LONDON, AMSTERDAM, and TEANECK, N.J., August 3, 2010 — Cognizant (NASDAQ: CTSH), a leading global provider of information technology, consulting, and business process outsourcing services, announced today that it has topped the client satisfaction rankings in the 2009-10 Europe ITO Service Provider Performance and Satisfaction (SPPS) study carried out by EquaTerra, a leading provider of expert advisory services in information technology and business process transformation. Read more

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