Accenture improves BPO capabilities by buying Zenta

November 4, 2011

Accenture acquires Zenta, a leading provider of residential and commercial mortgage processing services in the United States.

Through the acquisition, Zenta’s approximately 3,700 employees in the United States, India and the Philippines have joined Accenture.

Plans for the acquisition were originally announced on August 22, 2011. The acquisition significantly expands Accenture’s ability to help lenders, servicers and real estate investment trusts (REITs) retool and streamline their operations, enhance customer experience, and improve profitability in response to new market conditions, while enhancing Accenture’s business process outsourcing (BPO) portfolio.

Zenta’s mortgage processing capabilities are a key component of Accenture Credit Services, a full-service consulting, technology and BPO capability that supports institutions in the residential mortgage, commercial real estate, leasing and automotive finance industries.

“Our clients are looking for consistent, high-quality mortgage-processing capabilities to meet the rising demand for refinancing among homeowners,” said Terry Moore, global managing director of Accenture Credit Services. “With Zenta’s capabilities, we can help lenders scale up quickly, meet target cycle-times and reduce costs, and create a more sustainable and efficient operating model for the long-term. And, our combined capabilities make it easier for servicers to tackle the challenges related to high delinquency, and foreclosure volumes and consent-order work.”

Accenture is a leading provider of mortgage processing services in the U.S. Accenture Credit Services is designed to bring significant improvements to customer experience, efficiency, quality, and profitability for lenders and servicers. It serves more than 100 major lending institutions worldwide.


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