IT-BPO Outsourcers Provide Option For Employees To Return Home From Japan
March 29, 2011

In the wake of Japan’s worst disaster since WWII, outsourcing firms are rushing to get their employees out of the country. Read more

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Workday Integration Cloud debut raises bar on integration as service, deeply ingrains integration as apps function
March 29, 2011

Recognizing broad integration as an essential ingredient to modern business agility, Workday today delivered a set of cloud-based integration capabilities to its partner ecosystem and growing stable of software-as-a-service (SaaS) ERP users. Read more

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Filipino BPO Firm Trains Local Talent For U.S. Healthcare Industry
March 27, 2011

Published reports say that there is a drastic brain drain of healthcare professionals from the Philippines. This is thought to be a gradual occurrence that has happened recently. One BPO firm in the Philippines is determined to put out more healthcare graduates and has created an academy to maintain a good number of healthcare staff in the country. Read more

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Japan’s Earthquake Disrupts Raw Material Sourcing For Electronics Exporters In Philippines
March 23, 2011

The earthquake and tsunami that ravaged Japan on Friday, March 11, 2011 is the worst calamity since WWII. There has been a global impact that is still roiling financial markets. Electronic exporters in the Philippines are concerned that there will be problems with obtaining raw material from Japan. Filipino businessmen are already factoring in the economic losses emanating from Japan’s disaster. Read more

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South Africa’s New Labor Bill To Stall BPO Industry
March 22, 2011

South Africa is expecting its BPO sector to add another six thousand jobs in 2011. This translates to about 30, 000 new jobs in a period of five years and all this is expected to come from foreign investment. Read more

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Outsourcing Account BPO To India
March 20, 2011

In essence, the value of an enterprise lies in its capacity to book profits – this is particularly relevant in light of the recent downturn in the global economy and the impending recovery that is taking place. The catch-22 is that as a company and its services expand, which is often the case with successful firms, the accounting becomes a huge labor-intensive process. In the wake of frequent lawsuits, the necessity for accurate bookkeeping has taken a more significant role. Read more

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Research & Markets Says, LPO Market Will Hit $2Billion By 2012.
March 20, 2011

Research and Markets has released the 2010 Leading Providers of Legal Process Outsourcing report to their repertoire of offerings. Read more

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Enterprise architecture’s quest for its proper identity
March 19, 2011

This guest post comes courtesy of Len Fehskens, Vice President of Skills and Capabilities at The Open Group.

By Len Fehskens

It is my impression, from what I read and hear in many enterprise and business architecture blogs and forums, that the enterprise architecture (EA) community comprises multiple factions, and which faction you are part of depends on how you answer two questions. These are fundamental questions that I suspect many in the EA community (present company excepted, of course) have not asked themselves explicitly, or, if they have, considered why they would answer them one way or the other.

I believe the answers to these questions color the way we talk and think about enterprise architecture, and until the EA community as a whole comes to a consensus regarding their answers, we risk talking past one another, using the same words but meaning significantly different things. [Disclosure: The Open Group is a sponsor of BriefingsDirect podcasts.] Read more

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Shortage of Talent in Pharmaceutical Outsourcing
March 18, 2011

According to a report by, there is an acute shortage of professionals in the pharmaceutical outsourcing industry. The sector has revealed phenomenal growth from 2005-2010. Many firms have been outsourcing  to vendors who specialize in Pharma Knowledge Process Outsourcing and others have established captives in India. Read more

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BPO Industry Steers Office Leasing In Manila
March 18, 2011

According to published reports, the bpo sector is driving the market for office leasing in metropolitan Manila and other similar cities in the Philippines. The annual demand for office space in Manila tags at 250,000 square meters, reports Read more

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