Apptio launches demand-based forecasting for IT budget and spend management
May 31, 2010

Apptio is betting big on the market for demand-based budget forecasting. A new feature in its technology business management solutions software suite aims to help business managers plan and budget more accurately by inputting departmental forecasts into its software. Read more

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BPO hiring gains momentum
May 31, 2010

BPO hiring hasgained momentum After nearly a couple of years’ sluggish employment prospects, the BPO/ITES sector has seen the return of hiring to almost pre-crisis levels. Read more

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Factories Rethinking Outsourcing Strategies To Bring Manufacturing Back Home
May 29, 2010

With so many jobs being outsourced overseas, there is a rethinking in the U.S. that more jobs should go to American factories. In the last six years, about 6 million jobs have been shipped abroad with most of it going to China and India, as the cost of labor is cheap there. Read more

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TCS Awarded 2010 SAP Award
May 29, 2010

MUMBAI, May 28, 2010: Tata Consultancy Services (TCS), (BSE: TCS.BO, NSE: TCS.NS) today announced that it has been awarded a 2010 SAP® Pinnacle Award in the “Global Partner Service Innovator” category. SAP Pinnacle Awards are granted to leading SAP partners that have excelled in enhancing the customer experience, addressing critical issues such as accelerating co-innovation and improving return on investment. Winners were selected based on more than 230 nominations in 27 categories received from partners and SAP employees. TCS received the award at a special awards ceremony held on the eve of SAPPHIRE® NOW, SAP’s international customer conference held in Orlando, Fla. May 16 – 19, 2010. Read more

Wipro gets Pink Verify certification for its eHelpline tool
May 29, 2010

Bangalore, India,, May 28, 2010, Wipro Infotech, the India and Middle East IT Business of Wipro Ltd and a leading provider of IT and business transformation services today announced that its eHelpline tool has been certified by Pink Elephant, the world’s leading consulting and training provider in the IT Infrastructure Library (ITIL) best practices framework. eHelpline version 3.0 becomes the first ITSM tool from the Asia-Pacific region to be successfully assessed for PINK Verify 3.1 for the 3 key processes Incident Management(IM), Problem Management (PM) and Change Management (CM) by the Pink Elephant corporation for its adherence to ITIL V3 standards, capabilities for its automation and documentation standards. eHelpline has also been successfully assessed for the Bronze level OGC SWIRL (Office of government of Commerce U.K) Certificate by APM Group. It is also among the first 5 ITSM products that are currently certified on the latest PINK Verify 3.1 toolset. Read more

American vs. Indian IT professionals: Who is more employable?
May 27, 2010

James Maguire has recently written an interesting blog post where he first acknowledged the continued American dominance of technology but then he proceeded to note just how beleaguered the American IT professional is in the face of a brutal recession, stagnant wages, H1B visa holders who work for less and a growing trend towards outsourcing IT work to IT professionals in emerging markets. Maguire then noted the stereotype that American IT professionals have not kept up with the global competition and worst, they have been educated in a dysfunctional school system and are distracted by an indulgent American lifestyle. Read more

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IT-BPO provider? – Try to be as Germanic as possible!
May 25, 2010

To be successful as an outsourcing service provider you should put yourself in your client’s shoes. If you provide your services to other geographical destinations, try to consider their specialities as language, culture, the way of doing business and other local factors. And if you want to do business with Austrian, German or Swiss customers, try to be as Germanic as possible. Read more

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IBM adds Sterling Commerce to Websphere, expands scope of B2B integration
May 25, 2010

This guest post comes courtesy of Tony Baer’s OnStrategies blog. Tony is a senior analyst at Ovum. Read more

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No PIGS for Legal Process Outsourcing
May 24, 2010

There is no shortfall of headlines and pundits speaking on the troubles that the European Union (E.U.) and their Euro currency have been facing. There is small group of E.U members which have managed to tarnish the E.U’s global perception. They are collectively and coldly referred to as the PIGS nations. It’s an acronym and spells a word that does not evoke a comfortable feeling. And being a member of the PIGS group is even less than comfortable. Any executive within the LPO industry would dread receiving a similar association especially since they work so diligently to build the trust and comfort of their clients. Read more

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Outsourcing Strategies – Not One-Way Business Solution
May 21, 2010

It might be a foregone conclusion is that outsourcing is in vogue for businesses wanting to move up in a complicated corporate world. But there are many proponents of outsourcing who say that it does not mean there’s one site fits all kind of a policy when it comes to spinning off projects to faraway destinations. Read more

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