HP’s moves IT towards shared services through social media
April 29, 2010

I‘m not saying that IT departments have a PR problem, but when was the last time you saw a button saying, “Hug an IT person today”? Read more

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Indian outsourcers cautiously reach for the clouds
April 28, 2010

The global economic slowdown has forced many firms to cut costs and take a series look at cloud computing options – including Indian tier one outsourcers. In fact, Kris Gopalakrishnan, the CEO of Infosys, noted last August in the Financial Times that even they need to adapt to the changes that are occurring so as not to be caught out in the cold. However, he also added that there is still a question as to how much the market will move into the cloud computing space given that previously heralded technological changes had failed to happen as quickly as predicted. Read more

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Hebrew National Hot Dogs and Recruitment Process Outsourcing
April 27, 2010

Back in February of 2009, I wrote Where a RPO firm “comes from” defines what and how they deliver. I hypothesized that most companies cannot escape their heritage. I analyzed pure plays, like Pinstripe, and other RPOs from the staffing, technology, and recruitment marketing industries. I concluded, in a somewhat pathetic way, that sometimes this can be a distinct advantage and sometimes not so much. Read more

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The (dis)advantages of sourcing governance models
April 26, 2010

The last decade has seen an increased awareness that a successful outsourcing relationship depends on more than a good service description alone. Especially in situations where the outsourced service is immature (early in its lifecycle), innovative and subject to many changes, provides a contract only limited means to mitigate operational vendor risk (=not getting what you need due to failing processes, systems or people from the vendor). The key words for these strategic, high risk engagements are trust and relationship. Read more

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Wipro wins Global Product Excellence 2010 Award
April 24, 2010

Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT), today announced that its Identity Access Management (IDAM) Solution called IDAM-in-a-Rack has been honored with the Global Product Excellence Award 2010 in the ‘Identity Management Solution’ Category at an awards banquet held recently at the Palace Hotel in San Francisco, California. Read more

Rolls-Royce Selects TCS to expand engineering services footprint in India
April 24, 2010

MUMBAI, April 21, 2010: Rolls-Royce, the global power systems company, and Tata Consultancy Services (TCS), (BSE: TCS.BO, NSE: TCS.NS), the leading IT services, business solutions and outsourcing firm, have announced a global engineering services partnership. TCS will provide Rolls-Royce with a range of engineering services across the entire product life-cycle. Read more

U.S. IT professionals project less-than-stellar attitude amid outsourcing
April 23, 2010

Though U.S. tech giants like Microsoft and IBM have dominated the IT scene for a number of years, there is a dubious question haunting IT professionals in America. With the advent of outsourcing and rising joblessness, it is no wonder that the young graduate in computer science or information technology has much to worry about. Read more

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With Jigsaw buy, Salesforce.com shows shared services is growing
April 22, 2010

Dana Gardner

Salesforce.com’s buy of Jigsaw is the latest, most indicative market mover in the transition to a shared services model. Read more

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2010 Rankings for the Best Outsourcing Providers and Advisors
April 21, 2010

POUGHKEEPSIE, NY–(Marketwire – April 19, 2010) –  Accenture was named the world’s best outsourcing provider for the third consecutive year and TPI topped the list of leading advisors to the industry in the 2010 Global Outsourcing 100® rankings released today by the International Association of Outsourcing Professionals® (IAOP). Read more

Traffic Jams are Good for RPO
April 20, 2010

My daily commute to Pinstripe is about 18 miles each way.  Last week while driving into work, I got stuck in a major traffic jam. It wasn’t due to severe weather or an unfortunate accident. It was just because there were lots of cars commuting to work. The highway was simply congested with vehicles. Read more

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