Outsourcing in 2010
January 31, 2010

The last decade saw outsourcing  come into its own as a global multibillion dollar industry that had the ability to turn around economies and arouse a great deal of passionate debate on its desirability or otherwise. As we hit the second decade of the new millennium, what are the challenges that this industry faces and what are the opportunities? Read more

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HCL wins $50 Million outsourcing contract
January 30, 2010

SUNNYVALE, CA; NOIDA, India; DORSET, U.K., January 27, 2010 – HCL Technologies Ltd. (HCL), a leading global Engineering and IT services provider, today announced that Meggitt, an international group specializing in aerospace equipment, high performance sensors, defense training and combat systems, has selected HCL Technologies’ Engineering and R&D Services (HCL ERS) division to provide engineering services for its global operations. After a stringent multi-vendor review which ran for several months, HCL was selected based on its understanding of Meggitt’s business challenges and proven track record of partnering with large aerospace and manufacturing companies on highly complex engineering development programs. Read more

Vietnam: Asia’s Newest IT and Outsourcing Tiger
January 28, 2010

1. Overview
While Vietnam has clearly emerged as an alternative to China for manufacturing work, the country is also increasingly showing up on the radar screen of companies seeking an alternative destination for outsourced IT work and outsourcing in general. However, does Vietnam, a country more known for exporting basic commodities and manufactured goods, really have the potential to become a major IT services and outsourcing player? Read more

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IBM sign multi-million-dollar outsourcing deal with LAN Airlines
January 28, 2010

SANTIAGO, Chile, Jan. 21 /PRNewswire-FirstCall/ — IBM ( IBM) today announced a new five-year, multi-million dollar outsourcing deal with Chile’s LAN Airlines, one of the largest Airlines in Latin America. Read more

Is post-contract verification in an outsourcing is good?
January 27, 2010

Post-contract verification is basically a process for adjusting the price for the services based on the results of due diligence taking place after contract signature rather than before. This carries all the obvious risks and uncertainties about price renegotiation at a time when bargaining power has shifted from the customer to the service provider. So why have customers agreed to adopt this approach? The following may provide some explanation: Read more

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Wipro Signs a multi-year outsourcing agreement with British American Tobacco
January 27, 2010

Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) today announced that it has entered into a multi-year outsourcing engagement with British American Tobacco, to help the company improve the effectiveness and efficiency of application support services for its global business operations. Read more

Rebound in Confidence Expected in Outsourcing Sector
January 26, 2010

Although most industries are expecting a slow recovery at best, reports suggest that the outsourcing sector is on the heels of a boom. In the upcoming months, the demand for outsourcing is likely to climb, say analysts. Read more

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Managing Teamwork – Key to Successful Offshore Operations
January 25, 2010

In the usual case, Western firms tend to offshore work that is easy and routine. Software support or call centers are good examples of this. The presumption is that the easier it is the more efficient the operation is likely to be. Read more

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Is India losing in voice based outsourcing?
January 25, 2010

Indian call center agents have long been the face of the Indian BPO industry to the world. The, what may in retrospect be called ludicrous phenomenon, of Indian agents taking on not just American names, but also their mannerisms and accents, to take calls from people buying insurance, getting their computers fixed and their utility bills paid spawned not just a jumbo outsourcing economy, but also led to a worldwide cultural and political impact. Yet it functioned quite effectively providing jobs and employment to hundreds of thousands in India and cost savings of millions of dollars to the firms involved. Read more

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Why shared services? – Because we need a common language
January 24, 2010

The idea of shared services is quite simple: they are expected to serve several entities belonging to a corporation and to provide cost savings and qualitative benefits. That requires a high level of standardization and harmonization, which actually means – a common global language (not just in a linguistic sense). Read more

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