Winners of NASSCOM IT user awards across diverse verticals
December 30, 2009

Recognizing the importance of identifying India’s forerunners in the area of IT adoption, NASSCOM has collaborated with CNBC TV 18 to institute the NASSCOM CNBC TV18 IT User Award. These have become the pre-eminent awards for the IT user community in India. The current edition includes a combination of IT implementation leaders (Banking, Insurance, Manufacturing, Automobiles and Auto-Components, Financial Services, Telecom, e-Governance, etc.) and emerging sectors (Healthcare, Travel, Utilities and Energy, etc.) where the potential for transformational impact of IT is immense. The awards also have a special focus on MSME organizations. Read more

India’s true share in the offshoring pie
December 28, 2009

A Professor from the London School of Economics (LSE), Raja Mitra, who is a former World Bank executive has stirred a hornet’s nest with his suggestion that contrary to the hype generally created around India, the country’s share in the global offshore business is only 25%. The earlier McKinsey, NASSCOM, and Everest research estimate was 54%. Read more

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Will domestic home-based workers be the future of call centers?
December 26, 2009

Home based workers who work via telecommuting is hardly a new idea. In fact, the term telecommuting was first coined in 1973 during the dawn of the information age but since then few companies have actually implemented large-scale telecommuting programs. However, the recent spike in oil prices followed by the current economic downturn along dramatic increases in broadband penetration rates is increasingly making large-scale telecommuting a viable and potentially revolutionary work option – especially for the call center industry. Read more

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Outsourcing-Getting out of Competing On Price!
December 24, 2009

Electronics Manufacturing moved out of the US, went to Japan, then Singapore, Malaysia, then Indonesia and now China! Read more

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Asia to rebound in 2010 with IT expenditure growing
December 23, 2009

IT expenditure in Asia is set to grow at 8.8% in 2010, an increase from 6.4% in 2009, predicts Springboard Research, a leading innovator in the IT Market Research industry. According to Springboard’s executive brief Asia Pacific IT Market Predictions 2010released today, Asia has fared better than the rest of the world, fuelled by continued growth in China, India, and other markets, Asia has not seen the carnage that the Western economies have experienced and while Asia has taken its lumps, it is emerging much quicker and this is reflected in the IT spending throughout the region. Read more

Onshore outsourced contact center faces challenges
December 21, 2009

Melbourne,, Dec 16, 2009 (M2 PRESSWIRE via COMTEX) — Ovum’s recent report Profiting From Onshore Contact Center Outsourcing During the Recovery, provides a snapshot of recent trends associated with providing third-party customer-facing services from Western locations. Over the past 18 months, many companies have taken advantage of the lower-cost environments in these countries, brought on by the recession. However, Peter Ryan, Ovum lead analyst for contact center outsourcing and BPO, believes that vendors and clients should not get too comfortable.
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Look who is hiring and investing in USA: Indian outsourcers
December 21, 2009

Buried among the headlines of job losses and jobs being outsourced overseas over the past few years, you might be surprised to hear who has been hiring or planning to hire or invest money in the USA – Indian outsourcers. In fact: Read more

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TCS BPO Services won Energy Efficient Award 2009
December 18, 2009

Mumbai, December 10, 2009: Tata Consultancy Services (TCS), (BSE: TCS.BO, NSE: TCS.NI), leading global IT services and consulting firm, announced that TCS BFS BPO (Banking and Financial BPO unit) has won the “Excellent Energy Efficient Unit Award 2009” at the 10th National Award for Excellence in Energy Management 2009 conducted by CII – Godrej at Chennai Trade Centre, Chennai. The objective of the Award is to recognize and Award “Excellence” in Energy Management in industries and facilitate sharing of information by excellent energy efficient companies. Read more

New Careers In Outsourcing
December 17, 2009

In my last post, “India’s Response to the US Dollar“, I ended with a question:  What comes next? Read more

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Infosys Opens its First Office in Brazil
December 17, 2009

Bangalore, India – December 15, 2009: Infosys Technologies Limited (NASDAQ: INFY) today announced the incorporation of its wholly owned Brazilian subsidiary – Infosys Tecnologia Do Brasil Ltda. The first development center of this subsidiary is in Belo Horizonte, the third largest metropolitan area in Brazil after Rio de Janeiro and Sao Paulo, with a mature Information Technology (IT) services and Business Process Outsourcing (BPO) ecosystem and an established talent pipeline. Read more