TCS profit grows by 2% to $ 296 million in Q1
July 17, 2008

Rigorous cost control and operational efficiency are quoted as the main reasons for the TCS profit growth.

For more details visit

Written by · Filed Under Outsource Blogs | Leave a Comment 

Global BPO Market will reach $450 Billion by 2012
July 17, 2008

BPO Research firm NelsonHall predicts Business Process Outsourcing market will grow to $450 Billion by the year 2012. Current economic conditions, organization’s focus in emerging markets like China and India are quoted as the main reasons for the growth of global BPO market.

For more details on the research report visit

Written by · Filed Under BPO Blogs | 1 Comment 

Increase in demand for Offshore LPO service providers
July 15, 2008

Demand for Legal Process Outsourcing, popularly known as LPO has been increasing steadily for the past few years. Recent housing melt-down in US has forced companies to look for offshore LPO providers to cut cost and to increase productivity.

To read the full news visit

Written by · Filed Under LPO Blogs | Leave a Comment 

Outsourcing vs. Offshore Outsourcing Customer Service
July 14, 2008

Is it better for companies to outsource customer service to a domestic vendor or to an offshore outsource vendor?

WSJ article suggests that in both cases companies ACSI score declines from 1% to 5%. For more details read the article

Written by · Filed Under Outsource Blogs | Leave a Comment 

Top five elements to include in a BPO contract
July 6, 2008

Success of any large-scale BPO project starts with contract negotiation and it doesn’t stop there. It is only a first step, the final success of your BPO project depends on how you structure your contract and what elements you put in your BPO contract.
Read more

Written by · Filed Under BPO Blogs | 5 Comments 

Mortgage Process Outsourcing
July 6, 2008

Last week-end I read an article about Mortgage process outsourcing, it nicely explained the advantages of mortgage BPO.

Is it the right time to consider mortgage process BPO?
Read more

Written by · Filed Under BPO Blogs | Leave a Comment 

Why Offshore Outsourcing Fails?
July 5, 2008

Offshore outsourcing projects can fail for various reasons. In this blog we will explore some of the common reasons for the offshore outsource failure and explore various ways to avoid it. Read more

Written by · Filed Under Articles | 4 Comments 

Understanding Security risks in Offshore Outsourcing
July 5, 2008

Companies must understand that security should be there top most concern in outsourcing the work to offshore locations. This is even more critical in BPO, where the business data is sent to offshore to BPO vendors to work on those data. Following are some general guidelines companies can use in evaluating the security infrastructure of their offshore BPO vendors. Read more

Written by · Filed Under Articles | 3 Comments 

Medical Billing & Transcription Process
July 5, 2008

In this blog I will try to explore how typical medical BPO companies process the medical bills from their offshore locations. Though this blog will not get into the details of the medical billing and transcription process, readers can understand how a typical medical billing and transcription company conducts their operation remotely. Read more

Written by · Filed Under Articles | 2 Comments 

Benefits of Business Process Standards in BPO
July 5, 2008

In this article we’ll explore the benefits of business process standards and how it helps companies in their BPO initiatives. Companies that use standard business processes and tools will reduce cost and risks associated with their BPO projects. They’ll also improve the quality of the BPO operations and management. Read more

Written by · Filed Under Articles | 4 Comments