Featured
Sep 01 2010 West Virginia’s IT workers fight state outsourcing
Aug 31 2010 5 Hot Outsourcing Markets
Aug 27 2010 Wipro signs 7 year outsourcing contract with UCO Bank
Aug 25 2010 What’s Next for India’s Tech Entrepreneurs
Aug 25 2010 IT cos scramble to retain talent as demand builds
Outsourcing
Sep 01, 2010 The effect of the financial crisis on outsourcing
Sep 01, 2010
Freelance Nation
Aug 23, 2010 Outsourcing: Is It Good for Associates?
Aug 16, 2010 Is China ready for your outsourcing work?
Aug 13, 2010The End of Outsourcing As We Know It?
BPO
Sep 01, 2010 Procurement outsourcing and the public-sector deficit
Aug 31, 2010 Business Process Outsourcing Skyrockets
Aug 25, 2010 Indian BPO Market Set for Growth
Aug 24, 2010 Big vendors eye overseas buys for niche offerings
Does outsourcing really kill innovation?
Recently I read a blog in the Harvard Business Review web site. It is an interesting blog that discusses outsourcing and IT innovation. The blog suggests that large scale IT outsourcing limits strategic value of companies and limits innovation using IT as a strategic asset. It is sad that still blogs and articles are being written questioning the value of outsourcing and connecting company's lagging innovation to outsourcing. Most of the Fortune 1000 companies in US have fully-owned subsidiaries in emerging countries like China, India, Brazil, Philippines, etc. US companies have been sending work from US to its subsidiaries all ...
How to use behavioral economics in the call center
Recently, the Harvard Business Review and blog had a fascinating article entitled "Stop Trying to Delight Your Customers" that was written by three executives (Matt Dixon, Karen Freeman and Nicholas Toman) from the Corporate Executive Board. In the article and accompanied blog post, the authors noted how many customer representatives are taught to use a checklist mentality when interacting with customers in order to be consistent. However and all to often, this tailored and low effort approach turns customer interactions into robotic interactions that fail to build customer loyalty. Related posts:Will domestic home-based workers be the future of call centers?Is it ...
Why Intel’s Andy Grove is wrong about jobs in America (Part II)
We recently pointed out several reasons why Andy Grove, the man who built Intel into what it is today, was both right and wrong in a thought provoking opinion piece he had written for Bloomberg about making jobs again in America where he argued that the USA should levy an extra tax on the use of offshore labor and implement other protectionist type measures. However, the history of Intel, especially that of its presence in the Philippines, is a good case in point that shows why Andy may be right about the symptoms and problems facing America, but also why ...
What contributes to the success of LPO
LPO is not a new phenomenon, driven by the competition, temptation of lower cost and client’s preference to have quality work with lower cost led to the emergence of Legal Process Outsourcing in 1995. US based Bickel and Brewer was the first law firm to outsource its legal processes to India in this regard. Thereafter, many LPO’s got established and some of LPO’s were closed down as they were not able to get the projects and not able to convince the benefits what the LPO industry is offering for its clients. Related posts:Legal Process Outsourcing (LPO): A sunshine outsourcing sectorA smart ...
Why Intel’s Andy Grove is right (and so completely wrong) about US Jobs
Andy Grove, the businessman and entrepreneur who built Intel into what it is today, has written a thought provoking opinion piece for Bloomberg about making (or perhaps re-making) jobs in America where he argued that the USA should levy an extra tax on the use of offshore labor and if this results in a trade war, then America should fight to win it. What makes the article all the more interesting and perplexing (also noted in the Wall Street Journal by James Altucher) was how Andy could be right about so many things and still manage to develop a completely ...
The BP oil spill disaster: How not to outsource
Stefan Stern has recently written a thought provoking column for the Financial Times about BP and the trouble with outsourcing. And although Stern is clearly a critic of outsourcing, the whole BP Gulf of Mexico disaster clearly showed how not to outsource and what can happen when the unexpected is not taken into consideration when outsourcing. Related posts:When disaster strikes an outsourcing hub: Manila & MumbaiWhen you outsource; don’t outsource your happinessAustralia based Telstra outsource jobs to Philippines
Recruitment Process Outsourcing (RPO) Top Ten Service Providers
Why Globalization is Hurting the US Economy
Outsource Blogs
Despite globalization, why is India still socialist?India in the 21st century remains a country of stark contrasts and perhaps one of the biggest contrasts is how a country with a thoroughly globalized and thriving... Read more »
Does outsourcing really kill innovation?Recently I read a blog in the Harvard Business Review web site. It is an interesting blog that discusses outsourcing and IT innovation. The blog suggests that large... Read more »
Cloud Blogs
Process automation elevates virtualization use while transforming IT’s function to app and cloud service brokerListen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Sponsor: HP. Read more » Read More →
HP eyes automated apps deployment, ’standardized’ private cloud creation with integrated CloudStart packageClearly seeing a sweet spot amid complex and costly applications support for Microsoft Exchange, SharePoint and SAP R/3 implementations, HP on Monday delivered a... Read more »
LPO Blogs
Outsource to Spend More?Author: SPurani | Interesting article at ALB Legal News, which the piece’s title alone caught my attention. “Corporates could halve their legal costs by outsourcing... Read more »
Legal Process Outsourcing’s Point of InflectionAuthor: Sanket Purani - Read more » Read More →
BPO Blogs
How to use behavioral economics in the call centerRecently, the Harvard Business Review and blog had a fascinating article entitled “Stop Trying to Delight Your Customers” that was written by three executives... Read more »
Advantages Of Offshoring Business Process To IndiaOutsourcing has turned into a popular strategy used by businesses today. The reason: outsourcing offers an inexpensive strategy for completing all or part of the... Read more »
Articles
Outsourcing with Solvency II in mindWhere within banks the Basel II implementation projects come to an end, are European insurers burning the midnight oil to get Solvency II implemented before the... Read more »
What contributes to the success of LPOLPO is not a new phenomenon, driven by the competition, temptation of lower cost and client’s preference to have quality work with lower cost led to the emergence... Read more »
Research Articles
Protected: Recruitment Process Outsourcing (RPO) – Top Ten Service ProvidersThis post is password protected. To view it please enter your password below: Password: Read More →
Legal Process Outsourcing (LPO) – Top Ten Service Providers1. Introduction Up until recently, the legal profession experienced few if any dramatic changes in how they operate. However and in the last few years, the rise... Read more »
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Recent Comments:
- anne williams: Interested to be in business with you. Sir, We are dealing with call centers – BPO’S and KPO’S...
- Good one: Globalization is not a one way street. Both countries benefit from it. If you look companies like IBM,...
- LPO growth: What is the growth rate of LPO? How is opportunity for outsourcing patent lawyers?
- Does globalization helps?: It is an interesting blog. But does globalization really helps matured economy. I do not...
- Niche outsource vendors: I agree with the blogger. There is a good demand for niche outsource and BPO vendors. In my...
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