Featured
March 10, 2010 Infosys says outsourcing deal pipeline improving
March 09 2010 Developed world ‘outsourcing’ carbon emissions
March 07 2010 The Time Is Ripe for Innovation Outsourcing Without Borders
March 09 2010 India’s Next Outsourcing Wave
March 05 2010 Infosys bets big on pay-per-use model
Outsourcing
March 08, 2010 CIOs say no to public sector offshoring
March 08, 2010 Philippines catches recovery wave
March 04, 2010 IT outsourcing contracts FAQ: Establishing SLAs, flexibility and more
March 04, 2010 Outsourcing Prices Still Headed Down in 2010
March 03, 2010 TCS bags multi-year pension project deal from UK govt
March 03, 2010 Rural Outsourcing CEOs Drive Business with Global Vision
BPO
February 25, 2010 Simple BPO ops will no longer be profitable
February 25, 2010 How legal process outsourcing is changing the legal landscape
February 17, 2010 Are Outsourcing Vendors Throwing in the High-Value BPO Towel?
February 16, 2010 North American law firms outsourcing legal research
Does Business Process Standardization help BPO?
We all know how outsource companies brag about their CMM level, Six Sigma, COPC - 2000, etc. Two years back I wrote an article explaining how business process standardization helps customers in their outsourcing projects. Last week I read an article in Harvard Business Review, When Should a Process Be Art, Not Science? that made me to think about standardization and BPO. Related posts:Mortgage Process OutsourcingWho moved that Detroit worker’s job?Top five elements to include in a BPO contract
Is Silicon Valley doomed?
Joint Venture: Silicon Valley Network and the Silicon Valley Community Foundation has just released their 2010 Index of Silicon Valley and the results are not so rosy. In fact, the report concluded that Silicon Valley faces a steep climb out of the current economic downturn and this contradicts the perception that the Valley is a place that can continually reinvent itself. Related posts:Mourning the Kabir of the Silicon ValleyNew Careers In OutsourcingThe sinking H-1B visa program: Will innovation need to be outsourced?
Cloud computing: Just was the doctor ordered for Indian IT Outsourcers
Cloud computing is considered to be the next big thing and increasingly Indian IT outsourcers are trying to grab a piece of the cloud. After all, they are in a race to broaden the scope of their outsourcing services in order to compete for the high level work that usually goes to larger western rivals like Accenture, IBM and Hewlett-Packard. Related posts:New challenges and opportunities for the Indian outsourcingFuturistic State of Indian BPO IndustryIndian BPO companies increase hiring in global financial gloom
Is post-contract verification in an outsourcing is good?
Post-contract verification is basically a process for adjusting the price for the services based on the results of due diligence taking place after contract signature rather than before. This carries all the obvious risks and uncertainties about price renegotiation at a time when bargaining power has shifted from the customer to the service provider. So why have customers agreed to adopt this approach? The following may provide some explanation: Related posts:Wipro Wins Outsourcing Contract After Indian Bank Terminates Deal With Beleaguered SatyamNIIT Tech wins outsourcing contract with US companyRisks of Offshore Outsourcing
Backshoring-Reverse Globalization
In recent years, “backshoring” has occasionally been noticed by outsourcing observers (including us) and the media. However, backshoring may increasingly become the buzzword of the future as the global economic downturn is proving to be a game changer for outsourcing and globalization in general. In fact, here are some backshoring trends or statistics that have recently been mentioned by the media: Related posts:Decoding the lexicon: backshoring, reverse outsourcing, insourcing or rural-sourcing?Rural Outsourcing Not About Anti-Globalization/Patriotism But Alternative To OffshoringReverse outsourcing; yes, it happens!
India & innovation: Why hasn’t India produced an Apple, Google or Microsoft?
A New York Times article recently made an interesting observation: While American and European workers worry about their jobs being outsourced to India, Indians are worried that their country will be more like “Scranton PA” rather than “Silicon Valley.” In other words they worry over the fact that while India has achieved phenomenal success in becoming the world’s back office, it has not quickly moved up the value chain into more lucrative work. So why hasn’t India itself produced an Apple, Google or Microsoft and can India actually innovate? Related posts:The sinking H-1B visa program: Will innovation need to be outsourced?The Philippines: ...
Hartmann: Globilization is killing America
Outsource Blogs
Rural Outsourcing Not About Anti-Globalization/Patriotism But Alternative To OffshoringCEOs of some companies are now promoting outsourcing to rural areas in the U.S. as an alternative to offshoring. In addition, this is not about anti-globalization... Read more »
Outsourcing by small companiesOne would imagine that outsourcing is something that concerns only large corporations, who would have the resources necessary to be able to create infrastructure... Read more »
BPO Blogs
New challenges and opportunities for the Indian outsourcingViewed broadly outsourcing comprises of the following information technology, human resources, engineering, customer service, legal services, knowledge based services,... Read more »
India’s ITES/BPO Industry Turns to Domestic Market, New Geographies in Difficult TimesAlthough the U.S. market is still huge as far as outsourcing is concerned and Europe is an income generator for software outsourcing to India, the downturn in the... Read more »
Shared Services Blogs
Why shared services? – Because we need a common languageThe idea of shared services is quite simple: they are expected to serve several entities belonging to a corporation and to provide cost savings and qualitative benefits.... Read more »
China quality gets a bad rap. Who’s responsible anyway?The stigma sticks with China like white on rice. Defective products, overabundant lead content, intellectual property infringement. China is constantly blamed... Read more »
LPO Blogs
The City slowly discovers legal process outsourcing (LPO)Following in the footsteps of the banking industry and their counterparts on Wall Street, a number of leading City law firms are beginning to seriously consider... Read more »
LPO Data SecurityNotwithstanding the hype created over Legal Service Outsourcing (LPO), Value-Notes, a Pune-based consultancy in business intelligence and research recently published... Read more »
Articles
Reading the tea leaves: What the past and the present tells us about the future of outsourcingLooking back into the past, various forms of globalization have ebbed and flowed and this history, along with the present trends in the areas of regulation, trade... Read more »
Beyond costs: Achieving operational excellence in outsourcingIn today’s difficult economic and competitive environment, going beyond cost to achieve operational excellence is the core requirement of any industry and an increasingly... Read more »
Research Articles
Protected: Vietnam: Asia’s Newest IT and Outsourcing TigerThis post is password protected. To view it please enter your password below: Password: Read More →
“So Near”: Mexico’s Potential as a Nearshore IT Services and Outsourcing Leader1. Overview In the same manner that Mexico has established itself as a nearshore manufacturing alternative to China, the country is also increasingly showing up... Read more »
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