Featured
February 02 2010 Genpact in talks to acquire Intelenet Global Services
February 02 2010 Infosys, TCS to hire go on hiring spree in Q4
February 02, 2010 Will Obama’s anti-outsourcing tirade impact Indian IT?
February 02, 2010 http://www.crmbuyer.com/story/Outsourcing-Lead-Generation-Who-Do-You-Trust-69084.html
February 02 2010 IT industry warns CRC could drive carbon-intensive datacentres offshore
Outsourcing
February 05, 2010 When Choosing to Outsource Software Development, Consider People
February 04, 2010 India’s Outsourcing Exports at US$50 Billion
February 03, 2010 How will the Carbon Reduction Commitment affect IT outsourcing?
February 03, 2010 The outsourcing risk rundown
February 03, 2010 IT Outsourcing: Why It Pays to Appraise Your Contract
February 03, 2010 Will Obama’s outsourcing rhetoric put Indian IT industry on the back foot?
BPO
February 08, , 2010 SIM: Indian outsourcing cos get a new competitor
February 05, 2010 U.S. IT labor market stabilizes, hiring in India increases dramatically
February 05, 2010 IT, BPO export revenues likely to rise by 5.5 per cent
January 25, 2010 Percana secures BPO contract with Top 10 UK life assurer
Cloud computing: Just was the doctor ordered for Indian IT Outsourcers
Cloud computing is considered to be the next big thing and increasingly Indian IT outsourcers are trying to grab a piece of the cloud. After all, they are in a race to broaden the scope of their outsourcing services in order to compete for the high level work that usually goes to larger western rivals like Accenture, IBM and Hewlett-Packard. Related posts:Futuristic State of Indian BPO IndustryIndian BPO companies increase hiring in global financial gloomWipro, Copal Partners may buy Lehman BPO Indian Unit?
Is post-contract verification in an outsourcing is good?
Post-contract verification is basically a process for adjusting the price for the services based on the results of due diligence taking place after contract signature rather than before. This carries all the obvious risks and uncertainties about price renegotiation at a time when bargaining power has shifted from the customer to the service provider. So why have customers agreed to adopt this approach? The following may provide some explanation: Related posts:NIIT Tech wins outsourcing contract with US companyRisks of Offshore OutsourcingTCS Signs Five year Contract with Ericsson
Why are Indians (and Filipinos) better at providing services rather than at making good IT products?
Recently Sachin Dabir, a Senior Manager at Red Hat Asia Pacific, posed an interesting question on his blog where he asked (and answered) why Indians are good at coming up with IT solutions and services, but are lousy at making good IT products. To put things in context: Sachin first noted that over the past year, he has been meeting with software companies across the APAC region and from his meetings he has noted that these companies all have clients across the region and even as far away as Europe or the USA. Furthermore, he noted that these are small and ...
Current trends in offshore outsourcing
US financial crisis that started in 2008 changed several industries permanently; offshore outsourcing is not immune to the changes. Top outsource vendors successfully managed the global recession by adopting different global delivery models and by understanding customer's business started providing direct business value in the projects. Customers from their part started managing their outsource vendors more efficiently and with better performance metrics they started getting maximum benefits in minimum cost. Related posts:Offshore Outsourcing CommoditizationTop Three Hurdles of Offshore OutsourcingOffshore vs. Nearshore
India & innovation: Why hasn’t India produced an Apple, Google or Microsoft?
A New York Times article recently made an interesting observation: While American and European workers worry about their jobs being outsourced to India, Indians are worried that their country will be more like “Scranton PA” rather than “Silicon Valley.” In other words they worry over the fact that while India has achieved phenomenal success in becoming the world’s back office, it has not quickly moved up the value chain into more lucrative work. So why hasn’t India itself produced an Apple, Google or Microsoft and can India actually innovate? Related posts:The sinking H-1B visa program: Will innovation need to be outsourced?The Philippines: ...
Migration: The great U-turn
The current economic downturn is dramatically altering the world as we know it - including domestic and global migration patterns. In fact, the Wall Street Journal noted back in June that the biggest turnaround (described as the "great u-turn") or shift in migration flows since the Great Depression may now be underway. Just take some of the following migration trends into consideration: Related posts:Expatriates abroad: Is it time to return home?The endangered Western IT professional: Will there ever be a significant hiring uptick?Portfolio careers: Learning how to do the hustle and thrive in globalization
Globalization
Outsource Blogs
Backshoring-Reverse GlobalizationIn recent years, “backshoring” has occasionally been noticed by outsourcing observers (including us) and the media. However, backshoring may increasingly become... Read more »
Outsourcing in 2010The last decade saw outsourcing come into its own as a global multibillion dollar industry that had the ability to turn around economies and arouse a great deal... Read more »
BPO Blogs
Cloud computing: Just was the doctor ordered for Indian IT OutsourcersCloud computing is considered to be the next big thing and increasingly Indian IT outsourcers are trying to grab a piece of the cloud. After all, they are in a race... Read more »
Why are Indians (and Filipinos) better at providing services rather than at making good IT products?Recently Sachin Dabir, a Senior Manager at Red Hat Asia Pacific, posed an interesting question on his blog where he asked (and answered) why Indians are good at... Read more »
Shared Services Blogs
Why shared services? – Because we need a common languageThe idea of shared services is quite simple: they are expected to serve several entities belonging to a corporation and to provide cost savings and qualitative benefits.... Read more »
China quality gets a bad rap. Who’s responsible anyway?The stigma sticks with China like white on rice. Defective products, overabundant lead content, intellectual property infringement. China is constantly blamed... Read more »
LPO Blogs
LPO Data SecurityNotwithstanding the hype created over Legal Service Outsourcing (LPO), Value-Notes, a Pune-based consultancy in business intelligence and research recently published... Read more »
LPO can save upto 70% of your litigation costsIn 2006, a series of amendments to the Federal Rules of Civil Procedure made it mandatory for companies to preserve and present electronically stored data for litigation... Read more »
Articles
Reading the tea leaves: What the past and the present tells us about the future of outsourcingLooking back into the past, various forms of globalization have ebbed and flowed and this history, along with the present trends in the areas of regulation, trade... Read more »
Beyond costs: Achieving operational excellence in outsourcingIn today’s difficult economic and competitive environment, going beyond cost to achieve operational excellence is the core requirement of any industry and an increasingly... Read more »
Research Articles
Protected: Vietnam: Asia’s Newest IT and Outsourcing TigerThis post is password protected. To view it please enter your password below: Password: Read More →
“So Near”: Mexico’s Potential as a Nearshore IT Services and Outsourcing Leader1. Overview In the same manner that Mexico has established itself as a nearshore manufacturing alternative to China, the country is also increasingly showing up... Read more »
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- India Lost in voice BPO: India is not losing in voice BPO, It is lost. Philippians has more cultural closeness...
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